San Diego Mission Bay Resort logo

Lead Guest Services Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $25.75
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Life insurance
Free lunch
Free parking
on-demand pay
Travel Discounts

Job Description

San Diego Mission Bay Resort is a sprawling 357-room resort located in the vibrant city of San Diego, California. This resort offers guests a luxurious and relaxing experience with multiple dining options, a beautifully renovated pool area, a dedicated kids pool, breathtaking views of Mission Bay, and cozy fire pits to enjoy during the evenings. Nestled in one of the most picturesque coastal locations, the resort is designed to provide a memorable stay for families, couples, and business travelers alike. The resort is part of Noble House Hotels & Resorts, a curated collection of over 23 unique hotels across the... Show More

Job Requirements

  • Experience in a similar size hotel
  • Eager to learn and take pride in your work
  • Reliable with flexible work schedule
  • Ability to stand for long periods of time

Job Qualifications

  • Experience in a similar size hotel
  • Previous full service hotel experience preferred
  • Strong customer service and communication skills
  • Ability to lead and support a team effectively
  • Proficiency with front desk software and administrative tasks
  • High school diploma or equivalent
  • Ability to work flexible schedules including weekends and holidays

Job Duties

  • Provide assistance to guests during arrival and departure
  • Manage guest services during peak times
  • Support Front Desk team members with guest inquiries and requests
  • Assist with scheduling and administrative tasks
  • Maintain professionalism and uphold the resort's high standards of hospitality
  • Coordinate with other departments to ensure guest satisfaction
  • Resolve guest issues and escalate concerns as necessary

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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