Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Dental Insurance
Annual performance bonus
wellness programs
Flexible Schedule
Job Description
PENN Entertainment is a leading company in the gaming and hospitality industry, known for creating vibrant environments where guests can enjoy unparalleled entertainment experiences. The company is committed to fostering a culture of fun, excitement, and diversity, with a focus on career growth and employee well-being. PENN Entertainment offers a dynamic workplace where team members work together in fast-paced settings, delivering excellent service and creating memorable moments for guests. With a strong emphasis on supporting employees' financial, physical, and mental health, PENN Entertainment provides comprehensive wellness programs and competitive total rewards packages, including benefits such as day-one medical coverage, 401(k)... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum one year of hospitality or front desk experience required
- Complete working knowledge of Front Desk Clerk's duties required
- Must have excellent written and verbal communication skills
- Must be fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Strong computer skills with proficiency in Microsoft Office applications preferred
- Must possess excellent customer service and interpersonal skills
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Must have basic math and money handling skills
- Demonstrates strong leadership and organizational skills
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Must have the ability to work efficiently in a team-oriented environment
- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
Job Qualifications
- High school diploma or equivalent
- Minimum one year of hospitality or front desk experience
- Complete working knowledge of Front Desk Clerk's duties
- Excellent written and verbal communication skills
- Fluent and literate in English
- Strong computer skills with proficiency in Microsoft Office applications preferred
- Excellent customer service and interpersonal skills
- Basic math and money handling skills
- Strong leadership and organizational skills
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully
- Ability to work efficiently in a team-oriented environment
- Ability to meet deadlines and manage multiple priorities
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Ability to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
Job Duties
- Adheres to all departmental and property policies and procedures regarding guest service standards
- Acts as a leader of the department working with and on behalf of the supervisory team
- keeps team members and department leaders well-informed regarding hotel operations
- Provides training and insight to Front Desk Clerks
- distributes shift work to team members as directed
- Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation
- Responsible for the accurate check-in and check-out of each guest
- Handles complex guest service situations such as room moves and unassigned reservations
- acts as communication center between guests and various internal departments to ensure guest satisfaction
- Ensures that all guest contact is positive, informative, and thorough
- Ensures that rooms are clean prior to issuing keys
- Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping
- Accurately enters all reservations into the computer system according to departmental policy and procedure
- Assists the Player Development team with all reservations and requests
- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort
- Answers phone and assists with clerical tasks
- Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization
- Maintains an operating bank, renders bills and issues change
- verifies accuracy of Front Desk Clerks' banks and Audits
- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations
- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino
- Responsible for the control of safe deposit transactions
- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
- Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service
- Authorized to verify pre-approved room comping levels and to change incorrect information
- Performs as a Front Desk Clerk when necessary
- Resolves service issues according to established guidelines and procedures
- Performs all other related and compatible duties as assigned
- Maintains strict confidentiality in all company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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