Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
wellness programs
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a leading company in the gaming and hospitality industry, known for its dynamic and engaging work environment. The company is dedicated to providing exceptional experiences for its guests while fostering a fun and inclusive workplace for its employees. At PENN Entertainment, team members have the opportunity to grow their careers within a fast-paced industry that values teamwork, innovation, and guest satisfaction. Employees work alongside a diverse group of colleagues who are passionate about delivering outstanding service and creating memorable moments for every customer. The company also prioritizes the well-being of its employees by offering a comprehensive Total... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year of hospitality or Front Desk experience
- complete working knowledge of Front Desk Clerk's duties
- excellent written and verbal communication skills
- fluent and literate in English
- ability to maintain a high level of confidentiality and professionalism
- strong computer skills with proficiency in Microsoft Office applications preferred
- must possess excellent customer service and interpersonal skills
- ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- basic math and money handling skills
- demonstrates strong leadership and organizational skills
- ability to interact with guests, staff, and colleagues and resolve problems diplomatically and tactfully
- ability to work efficiently in a team-oriented environment
- ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
- ability to work collaboratively and communicate effectively with team members at all levels of the organization
- must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
Job Qualifications
- High School Diploma or equivalent
- minimum one year of Hospitality or Front Desk experience
- complete working knowledge of Front Desk Clerk's duties
- excellent written and verbal communication skills
- fluency and literacy in English
- basic math and money handling skills
- strong leadership and organizational skills
- ability to interact with guests, staff, and colleagues and resolve problems in a diplomatic and tactful manner
- ability to work efficiently in a team-oriented environment
- ability to meet deadlines and manage multiple priorities
- ability to work collaboratively and communicate effectively with team members at all levels
- must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
Job Duties
- Adheres to all departmental and property policies and procedures regarding guest service standards
- acts as a leader of the department working with and on behalf of the supervisory team
- keeps team members and department leaders well-informed regarding hotel operations
- provides training and insight to Front Desk Clerks
- distributes shift work to team members as directed
- possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation
- responsible for the accurate check-in and check-out of each guest
- handles complex guest service situations such as room moves and unassigned reservations
- acts as communication center between guests and various internal departments to ensure guest satisfaction
- ensures that all guest contact is positive, informative, and thorough
- ensures that rooms are clean prior to issuing keys
- responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping
- accurately enters all reservations into the computer system according to departmental policy and procedure
- assists the Player Development team with all reservations and requests
- performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort
- answers phone and assists with clerical tasks
- receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization
- maintains an operating bank, renders bills and issues change
- verifies accuracy of Front Desk Clerks' banks and audits
- answers all reservation inquiries according to established guidelines
- ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino
- responsible for the control of safe deposit transactions
- works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
- maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service
- authorized to verify pre-approved room comping levels and to change incorrect information
- performs as a Front Desk Clerk when necessary
- resolves service issues according to established guidelines and procedures
- performs all other related and compatible duties as assigned
- maintains strict confidentiality in all company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: