Lead Guest Service Associate/Valet/Safety Coordinator - Mayo Clinic, Rochester - $25 per hour
Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider of professional parking management services, committed to delivering exceptional guest experiences and operational excellence. Serving a diverse range of clients, including hotels, hospitals, corporate campuses, and entertainment venues, Towne Park prides itself on its customer-focused approach and high standards. With a reputation for reliability, safety, and hospitality, this company continues to grow while maintaining an employee-centered culture that values teamwork and professional development. Towne Park's presence at Mayo Clinic in Rochester exemplifies its commitment to providing top-tier valet and guest service solutions at world-renowned institutions.
The position of Lead Guest Service Captain/Valet a... Show More
The position of Lead Guest Service Captain/Valet a... Show More
Job Requirements
- High school diploma or GED
- at least 18 years of age
- able to pass a criminal background check
- able to pass motor vehicle record check
- able to pass drug screening
- must complete Wheelchair Safety Training course
- six months related experience and/or training or equivalent education
- valid driver’s license and clean driving record
- ability to drive manual transmission
- proficient in English speaking, reading and writing
- ability to comprehend and write simple correspondence
- strong communication skills
- mathematical skills including addition, subtraction, multiplication, division
- understanding of 24 hour and military time
- able to understand time-based rate calculations
Job Qualifications
- High school diploma or general education degree (GED)
- must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
- must complete the Wheelchair Safety Training course provided by Towne Park
- six (6) months related experience and/or training
- OR equivalent combination of education and experience
- must have and maintain a valid driver’s license and clean driving record
- must be able to drive manual transmission
- must be able to speak, read and write Standard English language
- must be able to read and comprehend simple instructions, short correspondence and memos
- must be able to write simple correspondence
- must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
- must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
- must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- must be able to perform these operations using units of American money
- must be able to understand 24 hour and military time systems
- must be able to clearly understand rates applicable to time passed
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
- effectively participates in 'The Show' and delivers 'Aggressive Hospitality' to guests
- addresses guests using the appropriate greeting for the site
- opens all vehicle and hotel doors for guests
- checks in arriving guests and explains vehicle parking and retrieval procedures
- runs at top speed to park and retrieve vehicles while driving slowly and cautiously
- maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
- uses proper phone etiquette
- posts up in appropriate areas when not assisting guests or completing other tasks
- conducts an effective room presentation when providing bell services for guests
- assists with the delivery and pick up of items to guest rooms
- assists guests with directions, taxis, reservations and other inquiries
- maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
- promotes a teamwork philosophy through leading by example and effective communication skills
- leads the work group in delivering high levels of guest service
- appoints fellow associates to certain routine roles
- assigns coworkers to non-ordinary roles at the direction of the Account Manager
- at the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method
- issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
- completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
- secures all keys on a belt clip or in a locked key box
- ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance
- checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
- protects guest confidentiality in accordance with HIPPA requirements
- maintains the security of customer financial and identifying information
- assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
- identifies and collects revenue for all vehicles
- completes accurate cash drop slips and cash drop envelopes
- completes the shift report and other shift paperwork with detail and accuracy
- reconciles revenue and tickets at the end of every shift
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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