Lead Guest Service Associate/Valet/Safety Coordinator - Mayo Clinic, Rochester - $25 per hour
Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a leading provider of premium parking and guest services experienced nationwide and known for its commitment to excellence and high standards of customer care. Operating in diverse environments such as hospitals, hotels, airports, and special event venues, Towne Park focuses on delivering a seamless, professional, and hospitable parking experience to guests and clients alike. The company upholds rigorous safety protocols and fosters a team-oriented workplace culture, aiming to maximize operational efficiency and guest satisfaction at every touchpoint.
This particular role is for a Lead Guest Service Captain/Valet at the Mayo Clinic in Rochester, an acclaimed medical facili... Show More
This particular role is for a Lead Guest Service Captain/Valet at the Mayo Clinic in Rochester, an acclaimed medical facili... Show More
Job Requirements
- High school diploma or equivalent
- Minimum six months related experience or training
- Must be at least 18 years of age
- Valid driver's license with clean driving record
- Ability to drive manual transmission
- Must pass criminal background, MVR and drug screening
- Completion of Wheelchair Safety Training course
- Ability to communicate effectively in English
- Basic mathematical skills
- Ability to work various shifts including weekends and holidays
- Physical ability to lift up to 100 pounds occasionally
- Ability to work outdoors in various weather conditions
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age
- Must be able to pass a criminal background, MVR and drug screen
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Six (6) months related experience and/or training or equivalent combination of education and experience
- Must have and maintain a valid driver's license and clean driving record
- Must be able to drive manual transmission
- Must be able to speak, read and write Standard English
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
- Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
- Must have mathematical skills including adding and subtracting three digit numbers, multiplying and dividing with 10's and 100's and handling American money units
- Must understand 24 hour and military time systems
- Must clearly understand rates applicable to time passed
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
- Opens all vehicle and hotel doors for guests
- Checks in arriving guests and explains vehicle parking and retrieval procedures
- Runs at top speed to park and retrieve vehicles while driving slowly and cautiously
- Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
- Uses proper phone etiquette
- Posts up in appropriate areas when not assisting guests or completing other tasks
- Conducts an effective room presentation when providing bell services for guests
- Assists with the delivery and pick up of items to guest rooms
- Assists guests with directions, taxis, reservations and other inquiries
- Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
- Promotes a teamwork philosophy through leading by example and effective communication skills
- Leads the work group in delivering high levels of guest service
- Appoints fellow associates to certain routine roles
- Assigns coworkers to non-ordinary roles at the direction of the Account Manager
- At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method
- Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
- Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
- Secures all keys on a belt clip or in a locked key box
- Ensures staff are not providing lift services to any hotel or hospital guest, only offering a hand for assistance
- Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
- Protects guest confidentiality in accordance with HIPPA requirements
- Maintains the security of customer financial and identifying information
- Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
- Identifies and collects revenue for all vehicles
- Completes accurate cash drop slips and cash drop envelopes
- Completes the shift report and other shift paperwork with detail and accuracy
- Reconciles revenue and tickets at the end of every shift
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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