Lead Guest Service Associate/Valet - Mayo Clinic, Rochester - $25 per hour
Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider of parking management and guest services, dedicated to delivering exceptional parking experiences across various prestigious locations, including hospitals, airports, hotels, and commercial properties. The company prides itself on its commitment to superior customer service, operational excellence, and employee development. Towne Park maintains a strong reputation for professionalism, attention to detail, and innovative approaches to parking solutions. Their dedication to quality service and guest satisfaction makes them a preferred employer for individuals seeking a dynamic and rewarding career in the hospitality and parking services industry.
The Lead Guest Service Captain / Valet position a... Show More
The Lead Guest Service Captain / Valet position a... Show More
Job Requirements
- Must be at least 18 years of age
- Must pass a criminal background check
- Must pass motor vehicle record (MVR) check
- Must pass drug screening
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Must have a high school diploma or GED
- Must have six months related experience and/or training or equivalent combination of education and experience
- Must possess a valid driver’s license with a clean driving record
- Must be able to drive a manual transmission vehicle
- Must be able to speak, read, and write Standard English
- Must be able to read and comprehend simple instructions, correspondence, and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations
- Must have mathematical skills including addition, subtraction, multiplication, and division
- Must be able to understand 24-hour and military time systems
- Must be able to understand rates applicable to time
Job Qualifications
- High school diploma or general education degree (GED)
- Six months related experience and/or training or equivalent combination of education and experience
- Must be at least 18 years old
- Must complete Wheelchair Safety Training course provided by Towne Park
- Must have and maintain a valid driver’s license and clean driving record
- Must be able to drive manual transmission vehicles
- Must be able to speak, read, and write Standard English
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Must be able to apply reasoning and understanding to carry out instructions
- Mathematical skills including adding, subtracting, multiplying, and dividing with 10s and 100s
- Must understand 24-hour and military time systems
- Must understand rates applicable to time passed
Job Duties
- Maintain a pleasant, friendly, and professional demeanor with all guests, client staff members and coworkers
- Acknowledge and greet guests within 30 seconds of arrival
- Open all vehicle and hotel doors for guests
- Check in arriving guests and explain vehicle parking and retrieval procedures
- Run at top speed to park and retrieve vehicles while driving slowly and cautiously
- Use proper phone etiquette
- Post up in appropriate areas when not assisting guests
- Conduct effective room presentations during bell services
- Assist with delivery and pick up of items to guest rooms
- Assist guests with directions, taxis, reservations, and other inquiries
- Maintain detailed knowledge of the client facility including outlets, meeting rooms, amenities, and parking rates
- Promote teamwork through leading by example and effective communication
- Lead the work group in delivering high levels of guest service
- Assign coworkers to routine and non-ordinary roles at the direction of the Account Manager
- Issue claim checks to guests after receiving vehicle keys
- Collect vehicle claim checks before issuing keys
- Complete ticket information including key tag, guest folio, location of vehicle, damage surveys, and claim check receipts
- Secure all keys appropriately
- Ensure no lift services are provided, only assistance
- Check wheelchairs for safety and clean after use
- Protect guest confidentiality in accordance with HIPAA
- Maintain security of customer financial and identifying information
- Assist Account Manager with work schedules and notify associates of changes
- Collect revenue for all vehicles
- Complete accurate cash drop slips and envelopes
- Complete shift reports and other paperwork accurately
- Reconcile revenue and tickets at shift end
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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