Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
The hiring establishment is a reputable hotel committed to maintaining the highest standards of cleanliness and exceptional guest satisfaction. As a distinguished player in the hospitality industry, the hotel prides itself on delivering superior guest experiences through dedicated service, attention to detail, and strong team collaboration. This hotel not only focuses on creating a welcoming and comfortable environment for its guests but also fosters a positive work culture for its employees. Known for its excellence in guest service, the hotel continually invests in training and development to ensure that team members possess the skills and knowledge necessary for outstanding performance.... Show More
Job Requirements
- High school diploma or equivalent
- Three years of housekeeping experience
- Proficient in hotel management systems
- Strong communication skills
- Ability to manage and lead housekeeping staff
- Knowledge of safety and security protocols
- Ability to work flexible hours including nights, weekends and holidays
- Physical ability to lift and move up to 50 pounds
- Must pass pre-employment process
- Ability to obtain necessary licensing
- Positive interpersonal skills
- Problem solving skills
- Teamwork and collaboration
Job Qualifications
- Three years experience in housekeeping as an individual contributor preferred
- Proficient in hotel management systems
- Able to learn and retain knowledge of computer systems, Microsoft Office, procedures and regulatory requirements
- Strong accountability for business results
- Outstanding interpersonal communication skills verbal and written to interface with guests and team members
- Able to remain professional and tolerate stress in a high pressure environment
- Experienced in problem resolution decisively and timely
- Self-starting personality with an even disposition
- Willing to assist co-workers and be a team player
- Knowledge of basic sanitation requirements, controls and relevant chemicals
- Knowledge of housekeeping policies related to safety and security
- Ability to coordinate with other departments regarding housekeeping activities
- Effective communication with team members and guests
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Lead and direct all housekeeping operations including Guest Room Attendants and House Attendants
- Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards
- Inspect guest rooms and public areas and coach attendants on any deficiencies
- Assign attendants' carts and signs board in the morning and afternoon
- Inspect public areas and housekeeping closets for standards compliance
- Oversee laundry vendor operations to ensure productivity and safety
- Work closely with Front Office regarding room stock and availability
- Submit maintenance reports and follow up for completion
- Establish and maintain adequate supplies for efficient operation
- Distribute and delegate workload to guarantee maximum production and guest satisfaction
- Ensure adherence to safety and security procedures including master key protection and fire safety
- Work collaboratively with other departments such as Front Desk and Maintenance
- Monitor proper usage of chemicals and cleaning supplies and provide training
- Evaluate condition of furniture, fixtures, and decor
- Stay alert for new methods and equipment to improve operations
- Check appearance of all team members to ensure standards compliance
- Comply with quality assurance expectations and hotel rating guidelines
- Communicate clearly both verbally and in writing to staff
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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