Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee wellness programs
Job Description
Palms Casino Resort is a renowned hospitality establishment located in Las Vegas, Nevada, known for delivering an exceptional gaming and luxury resort experience. As a full-service casino resort, it combines world-class gaming, fine dining, vibrant nightlife, and top-tier accommodations to create an unforgettable destination for both tourists and locals. With a focus on guest satisfaction and operational excellence, Palms Casino Resort prides itself on maintaining a dynamic work environment that encourages growth, teamwork, and a commitment to superior service. The resort is dedicated to inclusivity and equal employment opportunities, ensuring a diverse and welcoming workplace for all employees while fostering... Show More
Job Requirements
- High school diploma or equivalent
- 3-5 years of front desk experience demonstrating supervisory skills
- ability to work consistently across multiple front office areas including VIP Lounge and Palms Place
- advanced knowledge of property management systems including LMS
- experienced in mentoring staff and implementing SOPs
- proven ability to run and analyze occupancy and guest service reports
- superior communication skills both written and verbal
- professional demeanor with history of managing service recovery
- collaborative working style with various departments
- attention to detail particularly in billing and guest service accuracy
- adherence to uniform and grooming standards
- ability to stand for long periods and perform physical tasks such as lifting up to 25 pounds
- capable of working evening, weekend and holiday shifts
- tolerance to moderate to loud noise, varying lighting and air quality
- proficient with use of standard office equipment
- ability to distinguish letters, numbers, and symbols in documentation
Job Qualifications
- High school diploma or equivalent, additional hospitality or management coursework preferred
- minimum 3-5 years front desk experience with supervisory ability
- proven ability to work across front desk, VIP Lounge, and Palms Place consistently
- advanced knowledge of property management systems, reservation tools, room rack balancing, and guest comp processing
- demonstrated leadership skills including coaching, SOP writing, and compliance enforcement
- experience running house count, VIP lists and pre-registration audits
- excellent verbal and written communication skills
- professional guest-facing presence with service recovery experience
- ability to collaborate effectively with multiple departments
- keen attention to detail especially with billing and guest requests
- commitment to uphold uniform, grooming, and name tag policies
Job Duties
- Supervise front desk agents to ensure check-in, check-out, and guest service procedures are accurately followed
- assist with day-to-day front desk, Palms Place, and VIP Lounge operations maintaining hospitality standards
- run and analyze daily house count and VIP reports to anticipate occupancy and service needs
- assist front desk agents during peak hours acting as first contact for service recovery and guest concerns
- coordinate with Concierge team to enhance guest interactions
- process and authorize guest comps according to hotel guidelines ensuring accuracy
- maintain room rack balance optimizing inventory and room readiness
- monitor reservations, cancellations, and special requests collaborating with departments for seamless service
- prepare pre-registration rooms verifying readiness
- provide coaching and mentorship including training on systems, policies, and hospitality standards
- support leadership in drafting and updating Standard Operating Procedures
- deliver daily activity summaries to management communicating operational details
- uphold front desk appearance and promote professional atmosphere
- identify service gaps and suggest improvements
- foster positive and inclusive team culture promoting professionalism and collaboration
- ensure agents adhere to uniform and grooming standards
- perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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