Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $20.50
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
accident insurance
critical illness insurance
Pet insurance
401K Matching
Employee Meals
free employee parking
generous discounts
growth opportunities
Job Description
Heritage Companies is a distinguished hospitality group that embodies the culture, spirit, and traditions of New Mexico. As a respected leader in the hotel and resort industry, Heritage Companies offers guests authentic and memorable experiences by seamlessly blending local heritage with exceptional service standards. Their portfolio includes a variety of hotels, resorts, and restaurants throughout the state of New Mexico, each designed to highlight the region's unique history, art, and natural beauty. The company prioritizes creating a welcoming and supportive work environment focused on the overall employee experience. Employees benefit from exciting perks such as access to generous discounts on... Show More
Job Requirements
- Must be a passionate people person due to highly interactive nature of job
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift, push, reach for, or carry 25 plus pounds occasionally
- High school diploma or equivalent experience or training
- Two years or equivalent combination of education and experience
- Competent with computer technology to learn reservation management and point of sale systems
- Friendly and warm demeanor with excellent verbal communication and multitasking skills
Job Qualifications
- High school diploma or equivalent experience or training
- Two years or equivalent combination of education and experience
- High volume guest-interfacing hospitality experience preferred
- Competent with computer technology including reservation management, point of sale systems and Microsoft Office
- Excellent verbal communication skills
- Friendly and warm demeanor with ability to multitask while maintaining poise
Job Duties
- Maintain high level of positive and professional approach with coworkers and guests
- Work with the back of house team in your venue to ensure that all guest requests are met
- Maintain strong focus on the guest experience and base all decision making around making guests happy, especially when resolving complaints
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property
- Passionately deliver refined, seamless service while upholding the highest level of confidentiality for guest safety and comfort
- Provide knowledgeable recommendations about hotel events, amenities, local attractions, and restaurants
- Acknowledge special occasions with guests such as weddings, birthdays, and anniversaries, providing room upgrades and amenities when applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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