Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $19.25 - $21.25
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
DailyPay access

Job Description

Hotel Management & Consulting, Inc. is a reputable hospitality management company specializing in providing professional management services to a diverse range of hotels, including extended stay properties like WoodSpring Suites. With a commitment to delivering exceptional guest experiences and operational excellence, the company operates with a small, efficient team of dedicated hospitality professionals focused on fostering a positive work environment and career growth opportunities. The WoodSpring Suites in Greeley, CO, is part of this expansive network, offering comfortable and affordable extended stay accommodations to travelers and workers in the region. The company is dedicated to maintaining high service standards, encouraging... Show More

Job Requirements

  • Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
  • Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs

Job Qualifications

  • Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational, time management, and problem-solving abilities
  • Effective oral and written communication skills
  • Proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • Post checks in PMS
  • Complete weekly labor tracker
  • Manage payment due reports, postpaid outs and receipts
  • Monitor and follow up on guest feedback and concerns
  • Suggest and sell amenities
  • Ensure guest and property security
  • Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
  • Manage inventory
  • Check property email
  • Build relationships with vendors and guests
  • Foster teamwork
  • Assist with in-house guest sales and marketing initiatives to increase occupancy
  • Assist with housekeeping in rooms and daily completion of laundry duties and public space needs
  • Cover employee shifts as needed to ensure operational continuity
  • Know and follow property emergency procedures and ensure security needs are met
  • Perform other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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