Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $25.75 - $27.75
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Flexible pay options

Job Description

Hotel Management & Consulting, Inc. is a reputable company specializing in providing exceptional hospitality services through its managed properties, including LivAway Suites in Renton, Washington. The company prides itself on creating a performance-based culture where employee hard work is valued and balanced with respect for personal life, fostering an environment that provides equal opportunities for advancement based on merit. With a small and efficient team of dedicated hospitality professionals, Hotel Management & Consulting, Inc. focuses on delivering excellent guest experiences and maintaining high standards across all its operations. This commitment to quality service makes it a respected employer and a... Show More

Job Requirements

  • Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
  • ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
  • ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
  • proficient computer skills
  • strong team building skills
  • excellent organizational, time management, and problem-solving abilities
  • effective oral and written communication skills
  • proactive in solving problems

Job Qualifications

  • Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational, time management, and problem-solving abilities
  • effective oral and written communication skills
  • proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
  • monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
  • assign rooms to be cleaned by housekeeping and aide General Manager in inspecting rooms
  • manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
  • assist with in-house guest sales and marketing initiatives to increase occupancy
  • assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
  • know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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