Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.50 - $21.50
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access

Job Description

Hotel Management & Consulting is a reputable hospitality management company specializing in providing comprehensive hotel operation and management services. With a strong presence in the hospitality industry, the company prides itself on delivering high levels of service excellence and operational efficiency to a diverse portfolio of hotel properties. WoodSpring Suites in Thornton, CO, one of the establishments managed by Hotel Management & Consulting, embodies the company's commitment to comfortable and affordable extended-stay accommodations, catering to business travelers, families, and long-term guests. The emphasis on a culture that promotes performance, respect for work-life balance, and merit-based growth sets the company apart... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of experience in hotel leadership
  • Ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending, and twisting for extended periods
  • Ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
  • Proficient computer skills
  • Strong communication skills
  • Availability to cover shifts as needed
  • Commitment to safety and emergency procedures
  • Ability to work flexible hours

Job Qualifications

  • Minimum of 1 years' experience in hotel leadership including front desk and back-of-house operations
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational, time management, and problem-solving abilities
  • Effective oral and written communication skills
  • Proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager
  • Attend and lead staff huddles
  • Post checks in PMS
  • Complete weekly labor tracker
  • Manage payment due reports, postpaid outs and receipts
  • Monitor and follow up on guest feedback and concerns
  • Suggest and sell amenities
  • Ensure guest and property security
  • Assign rooms to be cleaned by housekeeping
  • Assist General Manager in inspecting rooms
  • Manage inventory
  • Check property email
  • Build relationships with vendors and guests
  • Foster teamwork
  • Assist with in-house guest sales and marketing initiatives to increase occupancy
  • Assist with housekeeping in rooms and daily completion of laundry duties and public space needs
  • Cover employee shifts as needed
  • Follow property emergency procedures and ensure security needs are met
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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