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Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
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Work Schedule

Flexible
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Benefits

Hourly rate $20.00 - $22.00
DailyPay access
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities

Job Description

WoodSpring Suites in Algona, WA, is a reputed extended-stay hotel brand known for providing affordable yet quality accommodations primarily targeting business travelers, relocating professionals, and families in need of long-term stays. As part of the hospitality industry, WoodSpring Suites emphasizes customer satisfaction, comfort, and convenience, offering efficient amenities and clean, spacious rooms equipped with kitchenettes and essential services to deliver a home-like experience. The Algona location is managed by Hotel Management and Consulting, Inc., a company dedicated to running hospitality establishments with a focus on team development, high service standards, and operational excellence. Known for fostering a supportive culture with... Show More

Job Requirements

  • Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
  • Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
  • High school diploma or equivalent
  • Minimum of 1 year experience in hotel leadership roles
  • Proficiency with property management systems
  • Strong communication and interpersonal skills
  • Ability to work flexible hours including weekends and holidays

Job Qualifications

  • Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational, time management, and problem-solving abilities
  • Effective oral and written communication skills
  • Proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • Post checks in PMS
  • complete weekly labor tracker
  • manage payment due reports
  • postpaid outs and receipts
  • Monitor and follow up on guest feedback and concerns
  • suggest and sell amenities
  • ensure guest and property security
  • Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
  • Manage inventory
  • check property email
  • build relationships with vendors and guests
  • foster teamwork
  • Assist with in-house guest sales and marketing initiatives to increase occupancy
  • Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
  • Know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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