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Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.25 - $23.25
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
career growth
Flexible pay options

Job Description

WoodSpring Suites in Everett, WA, operated under Hotel Management & Consulting, Inc., is a leading hospitality provider committed to delivering exceptional guest experiences. As part of a company that values innovation, teamwork, and personal growth, WoodSpring Suites strives to create a welcoming environment not only for its guests but also for its dedicated employees. The company emphasizes a performance-based culture where employees are recognized and rewarded for their hard work, with a strong balance between professional and personal lives. The team consists of passionate hospitality professionals focused on maintaining high service standards while fostering a positive workplace atmosphere.

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Job Requirements

  • High school diploma or equivalent
  • Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
  • Proficient computer skills
  • Ability to perform physical tasks including kneeling, squatting, standing, sitting, bending, and twisting for long periods
  • Ability to lift, push, and pull up to 20lbs regularly and occasionally up to 50lbs
  • Effective oral and written communication skills
  • Ability to work flexible hours and cover shifts as needed

Job Qualifications

  • Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational skills
  • Excellent time management skills
  • Excellent problem-solving abilities
  • Effective oral and written communication skills
  • Proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager
  • Attend and lead staff huddles
  • Post checks in PMS
  • Complete weekly labor tracker
  • Manage payment due reports
  • Post paid outs and receipts
  • Monitor and follow up on guest feedback and concerns
  • Suggest and sell amenities
  • Ensure guest and property security
  • Assign rooms to be cleaned by housekeeping
  • Assist General Manager in inspecting rooms
  • Manage inventory
  • Check property email
  • Build relationships with vendors and guests
  • Foster teamwork
  • Assist with in-house guest sales and marketing initiatives to increase occupancy
  • Assist with housekeeping and laundry duties
  • Cover employee shifts as needed
  • Know and follow property emergency procedures
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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