Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical
Dental
Vision
Paid Time Off
Employee assistance program
career growth
Flexible pay options

Job Description

Hotel Management and Consulting, Inc. is a dedicated hospitality services company specializing in hotel management and consulting. We operate a range of properties focused on delivering exceptional guest experiences by combining professional expertise with a commitment to operational excellence. Situated in Thornton, Colorado, our WoodSpring Suites hotel is part of a trusted brand known for providing comfortable, extended-stay accommodations tailored to meet the diverse needs of travelers and guests in the region. Our mission is to create a welcoming environment that balances quality, value, and convenience for every guest, ensuring their stay is as pleasant and productive as possible.Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 1 years experience in hotel leadership
  • ability to perform physical tasks including kneeling, squatting, standing, sitting, bending, and twisting for long periods
  • ability to lift, push, or pull up to 20lbs regularly and occasionally up to 50lbs
  • proficiency in computer skills
  • strong communication skills
  • ability to work flexible hours

Job Qualifications

  • Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational, time management, and problem-solving abilities
  • effective oral and written communication skills
  • proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • discuss staff performance discrepancies and training needs with General Manager
  • attend and lead staff huddles
  • post checks in PMS
  • complete weekly labor tracker
  • manage payment due reports, postpaid outs and receipts
  • monitor and follow up on guest feedback and concerns
  • suggest and sell amenities
  • ensure guest and property security
  • assign rooms to be cleaned by housekeeping and aide General Manager in inspecting rooms
  • manage inventory
  • check property email
  • build relationships with vendors and guests
  • foster teamwork
  • assist with in-house guest sales and marketing initiatives to increase occupancy
  • assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • flexible for covering employee shifts as needed
  • know and follow property emergency procedures
  • other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location