Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $21.00
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Work Schedule

Flexible
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Benefits

Medical
Dental
Vision
Paid Time Off
Employee assistance program
Daily Pay access
Career growth opportunities

Job Description

Hotel Management & Consulting, Inc. is a dynamic hospitality company specializing in hotel management and consulting services. Located in Colorado Springs, CO, ECHO Suites operates as a modern hotel committed to providing exceptional guest experiences through a team-oriented approach and high service standards. This company prides itself on maintaining a supportive workplace culture with a strong emphasis on career development, equal opportunities, and a balance between professional and personal life. The team at ECHO Suites consists of dedicated hospitality professionals who focus on delivering consistent quality service to every guest, ensuring that their stay is comfortable, enjoyable, and memorable. As... Show More

Job Requirements

  • Minimum of 1 years experience in hotel leadership
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational skills
  • Time management abilities
  • Effective problem-solving abilities
  • Effective oral and written communication skills
  • Ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending and twisting for long periods
  • Ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs

Job Qualifications

  • Minimum of 1 years experience in hotel leadership
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational skills
  • Time management abilities
  • Effective problem-solving abilities
  • Effective oral and written communication skills
  • Proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager
  • Attend and lead staff huddles
  • Post checks in PMS
  • Complete weekly labor tracker
  • Manage payment due reports
  • Post paid outs and receipts
  • Monitor and follow up on guest feedback and concerns
  • Suggest and sell amenities
  • Ensure guest and property security
  • Assign rooms to be cleaned by housekeeping
  • Aid General Manager in inspecting rooms
  • Manage inventory
  • Check property email
  • Build relationships with vendors and guests
  • Foster teamwork
  • Assist with in-house guest sales and marketing initiatives to increase occupancy
  • Assist with housekeeping and laundry duties as needed
  • Cover employee shifts to ensure operational continuity
  • Know and follow property emergency procedures
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location