Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
career growth
Flexible pay options

Job Description

Hotel Management & Consulting is a well-established hospitality company dedicated to delivering exceptional guest experiences across its portfolio of properties, including WoodSpring Suites in Thornton, CO. WoodSpring Suites is a nationally recognized extended-stay hotel brand known for providing affordable, comfortable accommodations tailored to both short and long-term guests. The company's core values revolve around professionalism, teamwork, and a commitment to quality service, making it a rewarding place to build a career in hospitality management. With a focus on performance-based culture, the team at WoodSpring Suites thrives on hard work balanced with respect for personal life. They foster an environment that... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of hotel leadership experience including front desk and back-of-house
  • Ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
  • Ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
  • Strong interpersonal and communication skills
  • Proficiency with property management systems and basic financial reporting
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational, time management, and problem-solving abilities
  • Effective oral and written communication skills
  • Proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager
  • Attend and lead staff huddles
  • Post checks in PMS and complete weekly labor tracker
  • Manage payment due reports, postpaid outs and receipts
  • Monitor and follow up on guest feedback and concerns
  • Suggest and sell amenities
  • Ensure guest and property security
  • Assign rooms to housekeeping and assist GM in inspecting rooms
  • Manage inventory and check property email
  • Build relationships with vendors and guests
  • Foster teamwork
  • Assist with in-house guest sales and marketing initiatives
  • Assist with housekeeping and daily laundry duties
  • Cover employee shifts as needed
  • Know and follow property emergency procedures
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location