Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Flexible pay options
Job Description
WoodSpring Suites in Santee, CA, operated by Hotel Management & Consulting, Inc., is seeking a Lead Guest Attendant to join their dedicated hospitality team. WoodSpring Suites is a well-established name in extended stay lodging, known for offering affordable and comfortable accommodations tailored to meet the needs of travelers seeking convenience and quality. The hotel is part of a broader portfolio managed by a company committed to excellence in hospitality management and consulting services, creating environments where both guests and employees thrive.
Joining WoodSpring Suites means being part of a culture that values performance, teamwork, and respect for personal life... Show More
Joining WoodSpring Suites means being part of a culture that values performance, teamwork, and respect for personal life... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in hotel leadership roles
- Proficient computer skills
- Ability to perform physical tasks including kneeling, squatting, standing, sitting, bending, twisting for extended periods
- Ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
- Strong communication and interpersonal skills
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- Assist with in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Cover employee shifts as needed to ensure operational continuity
- Know and follow property emergency procedures and ensure security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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