Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $24.00 - $26.00
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Work Schedule

Flexible
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Benefits

Hourly rate
DailyPay access
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities

Job Description

Hotel Management & Consulting, Inc. is a reputable management and consulting company specializing in the hospitality industry. With a focus on providing exemplary service and operational excellence, the company supports hotels such as LivAway Suites, located in Renton, WA, in achieving their goals through expert leadership and innovative management strategies. The company prides itself on fostering a respectful and performance-based workplace culture that values hard work while balancing personal life commitments. They are committed to equal opportunity employment and career growth, emphasizing merit-based advancement within a close-knit team of hospitality professionals dedicated to delivering exceptional guest experiences.

The Lead Gu... Show More

Job Requirements

  • Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
  • ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs

Job Qualifications

  • Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational, time management, and problem-solving abilities
  • effective oral and written communication skills
  • proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • post checks in PMS
  • complete weekly labor tracker
  • manage payment due reports, postpaid outs and receipts
  • monitor and follow up on guest feedback and concerns
  • suggest and sell amenities
  • ensure guest and property security
  • assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
  • manage inventory
  • check property email
  • build relationships with vendors and guests
  • foster teamwork
  • assist with in-house guest sales and marketing initiatives to increase occupancy
  • assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • cover employee shifts as needed
  • know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location