Hotel Management and Consulting logo

Lead Guest Attendant

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $21.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Flexible pay options

Job Description

Hotel Management & Consulting, Inc. is a distinguished player in the hospitality industry, specializing in managing and consulting for hotels across diverse markets. With a reputation for fostering environments that prioritize exceptional guest experiences and operational excellence, the company is dedicated to building a culture of respect, hard work, and professional growth. Based in San Bernardino, CA, Everhome Suites is one of the establishments under their management portfolio, offering comfortable accommodations with a strong commitment to service quality. The company thrives on maintaining a small, efficient team of dedicated hospitality professionals, ensuring personalized attention and a nurturing work environment. It... Show More

Job Requirements

  • Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational abilities
  • effective time management skills
  • strong problem-solving capabilities
  • excellent oral and written communication skills
  • proactive in solving problems
  • perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
  • ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs

Job Qualifications

  • Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational abilities
  • effective time management skills
  • strong problem-solving capabilities
  • excellent oral and written communication skills
  • proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • discuss staff performance discrepancies and training needs with General Manager
  • attend and lead staff huddles
  • post checks in PMS
  • complete weekly labor tracker
  • manage payment due reports
  • post paid outs and receipts
  • monitor and follow up on guest feedback and concerns
  • suggest and sell amenities
  • ensure guest and property security
  • assign rooms to be cleaned by housekeeping
  • assist General Manager in inspecting rooms
  • manage inventory
  • check property email
  • build relationships with vendors and guests
  • foster teamwork
  • assist with in-house guest sales and marketing initiatives
  • assist with housekeeping and laundry duties
  • cover employee shifts as needed
  • know and follow property emergency procedures
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.