Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Life insurance
Job Description
Blackstone Consulting, Inc. is a global leader in innovation and technology, dedicated to delivering exceptional consulting services that drive business transformation and customer success. Known for its commitment to excellence and its dynamic, collaborative work environment, Blackstone Consulting has established a reputation for fostering growth, developing talent, and maintaining a high standard of professional integrity. The company operates across various industries, providing expertise in technology integration, business strategy, and operational improvement. With a focus on cutting-edge solutions and a customer-centric approach, Blackstone Consulting empowers organizations to achieve their strategic objectives effectively and efficiently.
This full-time Lead Receptionist role offer... Show More
This full-time Lead Receptionist role offer... Show More
Job Requirements
- Associate's degree preferred, not required
- Customer service experience: 1+ year preferred
Job Qualifications
- 1-3 years of related experience
- Excellent written, technical, and verbal communication skills
- Familiarity with OS X office systems (Calendar, Mail) a plus
- Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities
- Professional composure at all times
- Strong customer service skills
- Ability to give and receive constructive feedback
- Ability to build positive relationships and influence others
- Conflict resolution skills and sound judgment on when to escalate issues
- Flexibility with last-minute schedule changes
- Clean driving record (subject to DMV and background check)
- Reliable transportation
Job Duties
- Support the reception supervisor with daily operations and guest service coordination
- Maintain consistent service standards and professional communication
- Assist with onboarding, training, and mentoring reception staff
- Manage scheduling, coverage, and administrative tasks for the reception area
- Maintain information flow between reception, facilities, and other departments
- Enhance overall efficiency and guest experience
- Make sound decisions and handle tasks independently
- Provide direction and support to peers as needed
- Schedule and take notes for BCI group and team meetings
- Assist with AP tours and monthly newsletter collaboration
- Check in with new hires and support their transition
- Provide witness support during employee counseling sessions
- Participate in orientation, onboarding, and initial phone screens
- Manage conference room scheduler (CRS) Quip document and project tracking
- Develop and present monthly slideshow presentations on policies and procedures
- Assist as a classroom trainer for new and existing team members
- Coordinate logistics for team events and meetings
- Provide support in the executive reception area
- Drive Apple EV mobility carts to assist with guest transportation
- Serve as point of contact for employees and clients in the supervisor's absence
- Send daily team announcements
- Counsel employees and administer constructive coaching
- Audit ADP time punches daily/weekly
- Conduct orientation and onboarding for new hires
- Perform additional tasks as assigned by the supervisor or manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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