Lead Front Desk Agent ("Lider de Recepcion")
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Azul Hospitality is a distinguished hotel management company known for its commitment to excellence in guest services and hospitality management. With a reputation for offering exceptional guest experiences, Azul Hospitality manages a diverse portfolio of properties that emphasize comfort, care, and professional management. The company is dedicated to fostering an environment where guests feel valued and at home, while maintaining high standards in service quality and operational efficiency. Azul Hospitality operates within the competitive hospitality industry, focusing on creating memorable stays through attentive service and well-maintained facilities. They prioritize continuous staff training and development to uphold their brand standards and... Show More
Job Requirements
- High school diploma or equivalent
- previous front desk experience
- knowledge of loyalty programs, brand standards, and hospitality systems preferred
- excellent communication skills
- basic computer literacy
- ability to handle multiple tasks simultaneously
- strong organizational skills
- leadership capability
- ability to work under pressure
- physical ability to stand and move for extended periods
- ability to lift up to 45 lbs
- maintain neat and professional appearance
- comply with company attendance standards
- attend all scheduled trainings and meetings
- follow all safety and security policies
- able to work varying schedules
Job Qualifications
- High school diploma or equivalent
- experience with front desk operations
- knowledge of hospitality industry preferred
- familiarity with loyalty programs and brand standards preferred
- strong communication skills, verbal and written
- basic computer skills including Windows OS and MS Office
- experience with property management systems (PMS), PBX, key systems, and POS
- excellent leadership and customer service abilities
- detail oriented with strong organizational skills
- effective issue resolution and analytical skills
- ability to work independently
Job Duties
- Greet and welcome guests upon arrival
- demonstrate attributes of a great host by being aware and attentive to guests' needs
- train all new front desk agents
- conduct huddles to ensure clear communication of the day's events to all front desk agents
- conduct property tours for new hires and clients as necessary
- oversee group reservations ensuring they are pre-assigned and pre-keyed
- assist housekeeping with due-outs
- walkthrough public areas and kitchen with follow-up report
- oversee proper meeting room setup and teardown
- act as person in charge in absence of management
- manage inventory control of hotel host stand and kitchen supplies
- handle city ledger follow-up notices
- process billing for Expedia and hotels.com
- execute guest registration and checkout processes
- accept and manage guest payments, cash checks, and currency exchange
- balance cash drawer accurately
- acknowledge rewards members and returning guests
- manage guest bookings and upselling
- handle cash and credit transactions
- review arrival reports, check special requests, VIPs and billing
- attend scheduled training and meetings
- ensure awareness of promotions, activities, VIPs, and groups
- practice safe work habits and comply with security protocols
- answer and transfer calls promptly
- coordinate with other departments for guest needs and resolutions
- provide information on hotel policies, services, and local attractions
- maintain lobby cleanliness and organization
- assist with reservations and mail handling
- perform other duties assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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