Marriott's Villas at Doral logo

Lead Front Desk Agent

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $20.30
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Credit union membership
Tuition Reimbursement
Professional counseling
Family support
Free on-site parking
Discount at on-site food and beverage outlets
work shoe credit
Outdoor work gear
incentive program
Quarterly celebrations
Associate appreciation events

Job Description

Marriott Vacations Worldwide (MVW) is a renowned global hospitality company dedicated to making vacation dreams come true by providing exceptional experiences for travelers worldwide. Established as a leader in the vacation ownership industry, Marriott Vacations Worldwide prides itself on fostering a supportive, friendly, and vibrant work environment. With a strong commitment to guest satisfaction, the company offers a range of vacation services that celebrate meaningful moments and create lasting memories for owners and guests alike. Marriott Vacations Worldwide focuses on innovation, growth, and inclusivity, making it an excellent place for career development within the hospitality sector.

The role ... Show More

Job Requirements

  • Available to work various shifts, holidays, and weekend days
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
  • Ability to stand, sit, or walk for extended periods
  • Lift, carry, push, or pull items weighing up to 25lbs without assistance
  • Background and drug screening as per company policy
  • Ability to follow specific job duties based on property and team size

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in guest services or hospitality preferred
  • Strong communication and interpersonal skills
  • Ability to work various shifts including weekends and holidays
  • Ability to handle multiple tasks simultaneously
  • Basic computer skills

Job Duties

  • Check owners/guests into their villas and review property amenities and local areas of interest
  • Actively listen and respond positively to guest questions, concerns, and requests
  • Identify and explain room features to guests
  • Follow up with owners/guests to ensure satisfaction with their requests or problems
  • Answer telephone calls and route calls appropriately
  • Ensure outstanding requests or problems from previous day are prioritized and resolved
  • Assist management with training new associates or hourly duties as needed

Restaurants and hotels use OysterLink to hire.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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