Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Competitive compensation package
Equal opportunity employer
Job Description
Universal Kids Resort is a prominent hospitality destination known for its vibrant and engaging environment designed to provide exceptional experiences to guests of all ages. Located within the popular Universal Studios theme parks, the resort blends immersive entertainment with high-quality food and beverage services across various indoor and open-air locations. The resort is recognized for its commitment to excellent guest service, innovative entertainment options, and a team-focused work culture. As part of the Universal brand, the resort maintains high operational standards, emphasizing safety, efficiency, and guest satisfaction. This makes it a preferred workplace for individuals seeking a dynamic environment within... Show More
Job Requirements
- High school diploma or GED required
- Six months or more of leadership experience preferred
- Consistent attendance is a job requirement
- Ability to perform essential duties satisfactorily
- Reasonable accommodation may be made for individuals with disabilities
Job Qualifications
- High school diploma or GED required
- Six months or more of leadership experience preferred
- Ability to perform essential duties satisfactorily
- Reasonable accommodation capability
- Consistent attendance as a job requirement
Job Duties
- Assist management and supervisors with the consistent execution of guest service and operational standards
- Assign and monitor team member breaks
- Jump into position when necessary
- De-escalate guest situations
- Seek out ways to improve the efficiency and service provided by team members
- Conduct daily shift meetings and safety spot talks
- Document team member performance
- Disseminate company and venue communications
- Apply the UDX service model to satisfy guest and team member needs
- Monitor and report deficiencies in equipment and facility quality
- Perform on-the-job training of new team members
- Monitor trainees during onboarding to ensure proficiency
- Meet with team members to review training progress and address concerns
- Perform administrative duties related to daily opening and closing of venues
- Adjust staffing levels and rotation schedules based on park attendance
- Maintain daily reports, overtime reports, and safety checklists
- Manage operating supplies
- Review timekeeping accuracy
- Approve scheduling request changes
- Participate actively in environmental, health, and safety responsibilities
- Perform other duties as assigned
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: