Lead Elite Guest Concierges (for the Executive Lounge) ($28.50/hr.)

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $28.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

supportive work environment

Job Description

Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences through genuine care, personalized service, and creating meaningful moments. As a leader in luxury accommodations and innovative guest services, Hyatt operates numerous hotels and resorts worldwide, catering to both leisure and business travelers. The brand emphasizes a culture of respect, diversity, and professional growth, making it a sought-after employer in the hospitality sector. The Regency Club, a prestigious feature within Hyatt hotels, serves as an exclusive lounge dedicated to the most valued guests and frequent stay members, offering a sophisticated environment highlighted by curated... Show More

Job Requirements

High school diploma or equivalent
Previous experience in concierge or guest services
Strong interpersonal and communication skills
Ability to work flexible shifts including weekends and holidays
Willingness to assist in food and beverage service
Basic knowledge of hospitality software systems such as Micros and Open Table
Ability to manage multiple tasks in a fast-paced environment
Leadership experience preferred

Job Qualifications

A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Experience and a thorough understanding of concierge services
Service-orientated focus
Must be available for various shifts including weekends, holidays, morning and evening
Willing to assist Food & Beverage Attendants in the Market when needed
Food & Beverage Attendant experience preferred
Knowledge of Micros, Hyatt Digital Dining Platform, Colleague Advantage, Open Table and Evention

Job Duties

Deliver attentive, intuitive service through warm, genuine interactions
Anticipate guest needs and fulfill special requests to create memorable moments
Oversee the daily refresh and presentation of the Regency Club ensuring a welcoming and luxurious environment
Provide expert guidance and assistance with reservations, local recommendations, and personalized itineraries
Curate and maintain a dynamic guest database capturing preferences and history
Collaborate with the Executive Sous Chef to design and execute weekly pop-up culinary events
Partner with the Food & Beverage team to contribute to beverage offerings development
Demonstrate strong leadership, communication, and relationship-building skills to support senior leadership
Oversee Food & Beverage Attendants working in the Executive Lounge
Assist as Food & Beverage Attendant when needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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