Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.50 - $1.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
MV Transportation is a leading provider of transportation services, specializing in paratransit, shuttle, and public transit solutions. With decades of experience, MV Transportation has established itself as a trusted name in the transportation industry, committed to offering safe, reliable, and efficient service to a diverse client base. The company prides itself on its focus on customer satisfaction, operational excellence, and a strong commitment to equal employment opportunities. MV Transportation is known for fostering an inclusive and supportive work environment that encourages growth and development among its employees. Operating across multiple locations, the company serves various communities with a dedication to... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in paratransit dispatch or related field preferred
- ability to work various shifts including opening and closing
- proficiency in using dispatch software such as Trapeze PASS
- strong multitasking and problem-solving skills
- ability to communicate clearly and effectively both verbally and in writing
- demonstrated reliability with excellent attendance
- physical capability to handle job-related tasks
- commitment to maintaining a professional work environment
- ability to respond appropriately to emergency situations
- must be legally authorized to work in the United States
Job Qualifications
- Able to work in a fast-paced environment
- experience in paratransit scheduling using Trapeze PASS
- possess excellent communication and decision-making skills
- maintain excellent attendance record
- have excellent verbal and written communication skills
- possess telephone speaking and/or call center experience
- have computer experience
Job Duties
- Provide direction to and maintain two-way communications with all operators
- monitor system performance and make scheduling adjustments to maximize on-time performance
- minimize customer wait times for on-call or will-call services
- minimize service disruptions due to vehicle or operator availability and emergency situations
- handle emergency situations according to local policy with proper notification and documentation
- maintain scheduling and performance data in real-time operations
- assist operators in emergencies or vehicle malfunctions
- reschedule trips as necessary due to malfunctions, traffic, or emergencies
- assign will-call and same day trips to available vehicles to ensure on-time performance and system productivity
- reconcile trip manifests and fares collected by operators upon check-in
- assist passengers with trip status inquiries
- document daily events related to service accurately
- maintain a safe work environment
- communicate effectively with operations staff regarding scheduling and passenger issues
- open and/or close facility depending on shift
- maintain professional demeanor and appearance
- maintain attendance within policy
- oversee supervisor calls and provide direction
- assist with same day reschedules to ensure productive runs
- review and answer complaints about dispatch
- handle multiple tasks accurately in a fast-paced environment
- maintain two-way communication with operators about customer updates, cancellations, and directions
- monitor operators and trip status, making adjustments to ensure on-time performance
- accurately document daily items such as attendance, issues, vehicle problems, emergencies, and disruptions
- use spare vehicles effectively for preventive maintenance
- answer passenger calls collecting trip information and providing accurate arrival times
- provide system information to current and potential passengers
- conduct follow-up calls as required
- communicate passenger cancellations promptly
- maintain up-to-date passenger records in the database
- deliver excellent customer service
- work as a team player and assist staff, management, and peers
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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