Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.50 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Equal employment opportunity
Job Description
MV Transportation is a leading provider in the transportation industry, known for delivering reliable and efficient transit services across various regions. As a company committed to safety, operational excellence, and customer satisfaction, MV Transportation operates a wide range of transportation solutions including paratransit, fixed-route bus services, and specialized transportation programs. The organization prides itself on a strong dedication to equal employment opportunities and fostering an inclusive work environment that values diversity and professionalism. MV Transportation emphasizes compliance with all applicable laws and regulations, and maintains rigorous standards in service delivery to meet contract requirements and customer expectations consistently.
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Job Requirements
- High school diploma or equivalent
- Proven experience in dispatch or scheduling roles preferably in transportation
- Ability to handle multiple tasks accurately and effectively
- Strong organizational skills
- Ability to maintain professional demeanor and appearance
- Good communication skills
- Availability to work shifts including opening or closing facility
- Commitment to safety procedures
- Willingness to undergo pre-employment drug test and background check as required
- Must reside in California or comply with California Applicant Privacy Policy
Job Qualifications
- Experience in paratransit scheduling utilizing Trapeze PASS
- Excellent communication and decision-making skills
- Ability to work in a fast-paced environment
- Telephone speaking and call center experience
- Computer experience
- Excellent verbal and written communication skills
- Excellent attendance record
Job Duties
- Monitor system performance to ensure on-time performance meets contract requirements
- Minimize dispatch related customer complaints
- Reduce telephone hold times within contract limits
- Handle emergency situations per local policies with proper notification and documentation
- Maintain scheduling and performance data during real-time operations
- Assist operators during emergencies or vehicle malfunctions coordinating with operations, safety, and maintenance staff
- Reschedule trips as needed due to vehicle issues, traffic, or emergencies
- Assign will-call and same day trips to appropriate vehicles to optimize on-time performance and minimize wait times
- Reconcile trip manifests and fares collected by operators upon check-in
- Provide assistance to passengers regarding service usage and individual trip status
- Document daily service events accurately
- Maintain a safe work environment focusing on employee safety
- Communicate effectively with operations staff about scheduling and passenger issues
- Open and close the facility as required by the shift
- Maintain professional demeanor and appearance
- Keep attendance within policy guidelines
- Oversee supervisor calls and provide direction
- Assist with same day reschedules ensuring productive runs
- Review and address complaints related to dispatch events
- Handle multiple tasks effectively in a fast-paced setting
- Maintain two-way communications with operators, providing information on customers, cancellations, and directions
- Monitor operators and trip statuses, adjusting as necessary to ensure punctuality
- Document operator attendance, passenger and scheduling issues, vehicle problems, emergencies, and disruptions
- Manage spare vehicle usage to support preventive maintenance
- Answer passenger calls collecting trip details and provide accurate arrival times
- Offer system information for current, new, and potential passengers
- Follow-up with passengers regarding schedule changes
- Communicate passenger cancellations timely to relevant personnel
- Maintain up-to-date passenger records in the customer database
- Deliver excellent customer service
- Foster teamwork and support among staff, management, and peers
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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