Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $42.00
Work Schedule
Standard Hours
Benefits
competitive pay
Retirement savings - 401k with company match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid Time Off
paid leave
Employee Discount Program
Employee assistance and work life program
Training opportunities
Job Description
DHL Express is the world's leading express delivery and logistics company, recognized globally for its commitment to excellence and innovation in the logistics industry. Distinguished as the No. 1 World's Best Workplace by both Great Place to Work and Fortune Magazine, DHL prides itself on fostering a work environment where every employee's contribution is valued and instrumental to the company’s ongoing success. Established on the principles of personal commitment and teamwork, DHL’s culture emphasizes dedication not only to its business operations but also to supporting colleagues and serving the diverse needs of its global communities. With a presence in over... Show More
Job Requirements
- HS diploma or equivalent
- Customs Brokerage License
- 3 year experience in customer service or imports
- Specialized skill training or certification in Microsoft Office, data entry, customer service, and import knowledge
- Senior level service, production, or support role experience
- Ability to communicate effectively with customers and internal teams
- Ability to handle multiple tasks and work under pressure
Job Qualifications
- HS diploma or equivalent required
- Customs Brokerage License required
- Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
- Specialized skill training or certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
- 3 year experience in customer service or imports
- Fluency in a foreign language is a plus
- Customer service skills preferred
Job Duties
- Participates in processing inbound freight for clearance through US Customs
- Review and process cash disputes including entry and billing corrections
- Files PSC, 520D, or protests depending on type and liquidation date
- Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
- Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
- Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
- Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
- Communicates the shipment status and any special handling and delivery processes to all involved parties
- Ensures that all customers requested instructions are followed for the entry of their shipments
- Creates new Customer Master Files and updates existing files as warranted
- Handle US Custom documents
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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