Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $28.00 - $31.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
comprehensive training
robust benefits
generous vacation packages
inclusive work environment
Career growth opportunities
employee recognition programs
Job Description
Hines is a leading global real estate investment manager with a rich legacy of innovation and excellence. With a diverse portfolio valued at $93.2 billion encompassing living, office, retail, mixed-use, logistics, and life science projects, Hines is dedicated to enhancing value, connection, and inspiration in urban environments worldwide. Recognized as one of Fast Company's World's Most Innovative Companies in 2024 and named by U.S. News & World Report as one of the Best Companies to Work For in 2024, Hines prides itself on its commitment to people-centered real estate development and investment. Employing 5,000 professionals across 30 countries, the company... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of experience in multifamily, hospitality, or property management
- Experience in hospitality industry
- Preferred experience in property management or multifamily
- Preferred leadership or supervisory experience
- Strong customer service skills
- Excellent communication skills
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years of experience in multifamily, hospitality, or property management
- Experience in the hospitality industry
- Experience in property management or multifamily preferred
- Leadership or supervisory experience preferred
- Strong customer service orientation
- Excellent written and verbal communication skills
- Resourceful team player with integrity
- Ability to work flexible schedules including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure comfort for prospects and visitors
- Support residents with use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm systems
- Answer phone calls, transfer calls appropriately, and assist with request call backs
- Ensure timely delivery and documentation of packages, notify residents
- Update daily logs for events and report concerns to management
- Oversee concierge department to ensure exemplary resident experience
- Organize, promote, and deliver resident events and activities
- Arrange coverage for team members as needed
- Book freight elevators for move-ins, move-outs, and furniture deliveries
- Maintain detailed information about surrounding area amenities
- Train incoming concierge team on daily tasks and responsibilities
- Handle and resolve customer complaints, liaise with management if necessary
- Respond within 24 hours to resident requests via phone, email, or postal mail
- Follow up within 24 hours to ensure inquiry or complaint resolution
- Provide personalized care and convenience for residents
- Engage with residents to build positive relationships and fulfill expectations
- Respond timely and professionally to resident complaints
- Identify and implement opportunities to improve resident experience and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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