Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $28.00 - $31.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive compensation
comprehensive training
robust benefits package
Generous vacation package
Job Description
Hines is a leading global real estate investment manager renowned for its innovative approach and commitment to excellence. With a diverse portfolio valued at 93.2 billion dollars, Hines manages assets across various property types including living, office, retail, mixed-use, logistics, and life science projects. Founded 65 years ago, the company has grown into a trusted name in the industry, with a presence in 30 countries and a dedicated team of 5,000 employees. Hines is recognized for enhancing urban environments and pioneering sustainable practices that add long-term value and connectivity to communities. The company has been honored with placement on Fast... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years of experience in multifamily, hospitality, or property management
- experience within the hospitality industry
- property management or multifamily experience preferred
- leadership or supervisory experience preferred
- excellent communication skills
- strong customer service skills
- resourceful and integrity-driven
- availability to work flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- two or more years of experience specifically in multifamily, hospitality, or property management
- two or more years of experience within the hospitality industry
- experience in property management/multifamily strongly preferred
- leadership or supervisory experience preferred
- strong customer service orientation
- excellent written and verbal communication skills
- resourceful team player whose integrity will build strong and trusting relationships with residents and teammates
- ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- support residents with use of luggage carts
- monitor guest traffic and parking garage for team members and vendors
- monitor security cameras and fire alarm systems
- answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- update the daily log pertaining to any events and report any concerns to management
- oversee the concierge department in ensuring resident experience is exemplary
- take lead in organizing, promoting, and delivering resident events and activities ensuring resident’s find value outside the walls of their apartment home
- arrange coverage for the team as needed
- book freight elevators for move-ins, move-outs and furniture deliveries
- keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- train incoming concierge team on day to day tasks, responsibilities
- handle and resolve customer complaints, if unable to resolve independently, act as a liaison with management team to resolve inquiries/complaints
- respond within 24 hours to residents’ requests via telephone, email or postal mail
- follow up with residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily
- provide a personalized experience, with emphasis on care and convenience for our future and current residents
- engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
- assist with planning, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
- identify, communicate and implement opportunities to improve resident experience and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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