Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
competitive pay
annual bonuses
Health Insurance
wellness benefits
Life insurance
short-term disability
Paid parental leave
401(k) matching
Paid vacation
paid sick days
Paid holidays
Volunteer days
Community day
Professional Development
team events
Job Description
The Domain Companies is a national real estate development and investment firm dedicated to creating a positive and lasting social, economic, and physical impact within the communities where we build. Our company is recognized for its diverse portfolio, which includes innovative projects like affordable, mixed-income, and luxury apartments, condominiums, hospitality venues, retail spaces, entertainment venues, and creative workspaces. Our success stems from a community-focused approach, a collective entrepreneurial spirit, and the unique skills and experiences of our team members. At Domain, we prioritize excellence, innovation, and growth, fostering a dynamic environment that encourages creativity and provides opportunities for personal and... Show More
Job Requirements
- 1-2 years of customer service experience required
- Experience leading and developing a team is required
- High school or GED required
- Ability to work independently and with a team
- Ability to plan and prioritize efficiently
- Ability to motivate and lead team members
- Ability to work in a fast-paced environment
- Strong written and oral communication and problem-solving skills
- Knowledge of the city, knowledge of local transportation options including public and private transportation
- Must be organized and maintain a clean appearance and workstation
- Technically savvy with technology such as smart phones and computers
- Computer proficiency including Microsoft Office
- Regular, dependable attendance and punctuality
- Ability to work a flexible schedule based on company needs
Job Qualifications
- 1-2 years of customer service experience
- Experience leading and developing a team
- High school or GED
- Customer centric with a warm demeanor, positive attitude and impeccable follow through
- Ability to work independently and with a team
- Ability to plan and prioritize efficiently
- Ability to motivate and lead team members
- Ability to work in a fast-paced environment
- Strong written and oral communication skills
- Strong problem-solving skills
- Knowledge of the city and local transportation options
- Must be organized and maintain a clean appearance and workstation
- Technically savvy with technology such as smart phones and computers
- Computer proficiency including Microsoft Office
Job Duties
- Establish and grow relationships with team members, residents, vendors, Tulane University facilities and faculty, and other business partners in collaboration with leader
- Monitor entrances, exits, and all activity in front lobby
- maintain visitor and vendor logs
- Monitor shift notes from each shift to ensure follow up items are addressed in timely manner
- Collaborate with team members and leader to resolve outstanding issues
- Maintain a clean and inviting lobby space to foster an exceptional hospitality experience for residents and guests
- Oversee and manage coffee bar inventory ensuring ample coffee and teas to enhance resident satisfaction
- Manage package room and package lockers - log, audit, organize and distribute packages
- Document and communicate incidents and accidents at property to leadership team
- Be readily available to resolve any problems or dissatisfaction of the residents within company policy
- Take maintenance requests as needed and assist in following up on requests to meet resident satisfaction
- Hand out team member business cards and gather information for follow up after office hours
- Provide access to the community for residents guests, deliveries, and other special requests with prior written approval
- Provide firsthand knowledge of the local area, community, and Tulane University
- Make recommendations about activities, local businesses, and services to ensure positive resident experiences
- Accommodate residents with lifestyle services such as grocery, flower and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, and car washing
- Assist in planning, coordinating and promoting resident social events
- Be proactive about solving problems even outside of your area and take on additional initiatives as they emerge
- Identify and seek out opportunities to add value to the property, resident, and team member experience
- Lead and develop direct reports (part-time concierge team) in collaboration with leaders
- Create and manage scheduling of the concierge team
- Seek out opportunities to be a leader and help the property and company achieve larger objectives
Job Location
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