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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $112,700.00 - $140,700.00
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
Adoption assistance
401(k)
Pet insurance
Flexible spending account
Tuition Reimbursement
Vision Insurance
Profit sharing
Life insurance
Job Description
In-N-Out Burger is a beloved, privately owned fast-food restaurant chain founded in 1948 by Harry and Esther Snyder in Baldwin Park, California. Over the decades, the company has expanded its footprint and now operates multiple locations across California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, Washington, and Tennessee. Known for its commitment to quality and simplicity, In-N-Out Burger has maintained the same menu since its inception, focusing on serving only the highest quality products prepared fresh in a clean, welcoming environment. This dedication has earned In-N-Out Burger a strong reputation for excellent customer service, fresh made-to-order food, and a friendly atmosphere... Show More
Job Requirements
- Must be able to stand and walk for long periods during events
- Must be able to lift up to 50 pounds
- Must be able to work varied hours to accommodate events and travel schedules
- Must have 10+ years event planning experience specifically in executive and/or VIP concierge space
- Must have 5+ years experience leading and managing a team
- Availability to work nights, weekends, and holidays
- Willingness to travel 30-40% including overnight stays
- On-call availability for travel changes and modifications
Job Qualifications
- 10+ years event planning experience specifically in executive and/or VIP concierge space
- 5+ years experience leading a team and managing direct reports
- Polished verbal and written communication skills
- Strong problem solving and detail oriented thinking skills
- Positive attitude with excellent follow-through and communication
- Exceptional customer service skills in handling VIP and executive family members
- Ability to travel domestically and internationally 30-40% of the time
Job Duties
- Lead team, train team, plan events, develop a high-performing Concierge events team
- Focus primarily on Personal Event responsibilities, creating once in a lifetime and memorable experiences for In-N-Out Burger’s owner and family
- Oversee a team of Event Planners, manage daily team operations, provide feedback, training, and performance evaluations
- Cultivate a culture of quality and consistency through leadership and team development initiatives including regular one-on-ones and performance management
- Set personal associate goals and team goals and oversee events team development and check-ins
- Foster a "Yes" culture by exceeding standards for budget, expenses, communication, and experience
- Create team-specific documents and tools, maintain confidentiality, and foster a positive work environment
- Partner with Concierge events Manager to provide strategic leadership and direction
- Oversee event planning and execution, manage planner/event calendar, and implement quality control
- Support Concierge Manager by communicating goals and holding team accountable for timelines and budget targets
- Maintain regular communication with internal leaders to design and execute events aligned with departmental goals
- Provide white glove service in planning and on-site/off-site execution
- Research and coordinate complex travel arrangements with timely communication
- Plan and coordinate 50+ events annually
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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