1st Century Bank

Lead Concierge Banker - Encino

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $23.00 - $27.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Paid holidays

Job Description

The hiring establishment is a reputable financial institution known for providing a wide range of banking products and services designed to meet the diverse needs of its clients. This bank prides itself on delivering exceptional customer service, building strong client relationships, and maintaining operational efficiency across all branches. Established with a commitment to community involvement and innovative financial solutions, the bank strives to create a welcoming environment for both its customers and employees. With a focus on personal service and professionalism, the bank continues to uphold its reputation as a trusted partner in financial management and growth.

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Job Requirements

  • High school diploma or equivalent
  • minimum of 3 years of cash handling experience
  • ability to lift and carry items weighing up to 25 pounds
  • excellent oral and written communication skills
  • strong organizational skills and attention to detail
  • ability to work in a fast-paced environment
  • proficiency with computers and banking software
  • strong interpersonal skills
  • ability to maintain professionalism and confidentiality
  • capacity to work flexible hours as needed

Job Qualifications

  • Minimum of 3 years of cash handling responsibilities
  • excellent customer-service skills including oral and written communication
  • ability to effectively contribute to a positive team environment and work toward achieving goals
  • careful attention to detail and strong organizational skills
  • must adhere closely to bank procedures and regulations
  • strong work ethic and high integrity
  • strong computer and 10 key skills
  • outgoing, assertive, confident, and enthusiastic personality
  • knowledge of banking products and procedures
  • successful sales record in a sales or banking environment
  • proficiency with all Microsoft applications such as Word, Outlook, Excel

Job Duties

  • Processing customer transactions efficiently and accurately in a fast-paced environment
  • maintaining and balancing a cash drawer
  • adhering to policies and procedures
  • greeting customers and facilitating a welcoming and customer-focused environment
  • responding to customer inquiries and concerns
  • researching and identifying solutions
  • generating new business and expanding relationships with current customers by cross-selling bank products and services
  • building customer loyalty by developing relationships and always offering exceptional service
  • representing the bank in a positive, courteous and professional manner by promptly greeting each client
  • providing efficient and accurate service in processing transactions
  • ensuring proper functioning of day-to-day operations, including opening and closing procedures, cash levels and vault activities
  • assisting in ensuring compliance with bank's policies and procedures and providing proper training as necessary
  • assisting with overall facilities management function to include purchasing supplies and keeping a professional image of break rooms and conference rooms
  • maintaining a working knowledge of treasury management products to assist clients with basic online banking needs
  • maintaining a working knowledge of consumer loan products to conduct a loan interview and submit and process consumer loan applications based on bank policy, as well as submitting loan advances and payments
  • assisting with daily operations requests including maintenance updates
  • reviewing for accuracy and assessing policy for appropriate maintenance request approvals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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