Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
20% housing discount
Career growth opportunities
inclusive work environment
community engagement
Employee Development Programs
Job Description
JBG SMITH is a prominent real estate investment trust focused on developing, owning, operating, and investing in a diverse portfolio of high-growth mixed-use properties located primarily in and around the Washington, DC metropolitan area. Renowned for its creativity and extensive scale, JBG SMITH goes beyond traditional property ownership by positioning itself as a placemaker that shapes inspiring, engaging environments. These spaces not only deliver significant value but also positively impact the communities in which they exist. The company takes pride in its innovative approach to real estate development, blending residential, commercial, and retail spaces to create vibrant urban neighborhoods that... Show More
Job Requirements
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills and a desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying our core customer service elements of caring, professionalism, empowerment, leadership, inclusion
Job Qualifications
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills and a desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying core customer service elements of caring, professionalism, empowerment, leadership, and inclusion
Job Duties
- Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service
- Delivering a warm greeting to current and prospective residents to welcome them home
- Providing information to prospective residents and coordinating tours to assist leasing
- Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries
- Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area
- Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations
- Participating in community activities and social events to build resident relationships
- Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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