Lead Concierge

Santa Ana, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $21.00 - $23.00

Work Schedule

Standard Hours

Benefits

Excellent Benefits

401(k) contributions

Paid vacation

Paid sick leave

opportunities for growth

dynamic work environment

People-first culture

Job Description

Clearwater Newport Beach is a premier luxury senior living community located in the heart of Newport Beach. Dedicated to providing exceptional care and enriching experiences, Clearwater Newport Beach serves seniors by fostering a warm, welcoming, and supportive environment. The community prides itself on combining comfort, safety, and an engaging lifestyle that promotes independence and well-being among its residents. As part of Clearwater Living, the community benefits from a people-first culture that values service excellence, professionalism, and the continuous growth and development of its associates. Clearwater Living is known for its commitment to diversity, inclusion, and creating opportunities for employees to... Show More

Job Requirements

High school diploma or GED
Minimum of one year of work experience in senior living, hospitality or related field preferred
Current First Aid Certification considered a plus
Must pass background clearances as required by government regulations
Must meet health requirements including TB testing

Job Qualifications

High school diploma or GED
A minimum of one year of work experience in senior living, hospitality or in related field preferred
Current First Aid Certification a plus
Background clearances as required by government regulations
Must meet health requirements, including TB

Job Duties

Train new or less experienced Concierge team members provides direction and guidance to other Concierge, answer questions and handle any escalated resident situation
May act on behalf of management by leading, assigning and/or reviewing the work of the Concierge and may act as a mentor/role model for other Concierge team members
May be assigned projects or duties to help support the Business Office Director that the Concierge team otherwise might not handle (billing, data entry, research resident issues, etc.)
Ensure that the front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed
Support Executive Director and other departments in administrative functions as needed
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with team members
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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