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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $17.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Life insurance
Disability insurance
Employee assistance program
Job Description
The hiring establishment is a professional organization dedicated to providing exceptional concierge and administrative support services, likely within a senior living or healthcare environment given the specific focus on Independent Living (IL) and Health Care (HC) concierge desks. This company values efficient and high-quality service to both residents and guests, ensuring seamless coordination and support that enhances the daily living experience. The company emphasizes teamwork and communication, focusing strongly on the needs of older adults or clients requiring specialized care or attention.
The role in question is a Lead Concierge or Concierge Supervisor position, responsible for managing and sched... Show More
The role in question is a Lead Concierge or Concierge Supervisor position, responsible for managing and sched... Show More
Job Requirements
- High school diploma or equivalent combination of education, training, and experience
- ability to obtain an Oklahoma Notary seal
- minimum of 3 years of experience in customer service or administrative support position
- ability to sit for extended periods with moderate walking and standing
- occasional kneeling, bending, and reaching
- ability to lift and push up to 25 pounds occasionally
- frequent use of ordinary communication including normal hearing and vision
- ability to use a computer or office equipment for extended periods
- excellent verbal and written communication skills
- excellent interpersonal and customer service skills
- proficient with Microsoft Office Suite or related software
- ability to work with diverse personalities and changing priorities while maintaining professionalism
Job Qualifications
- High school diploma or equivalent combination of education, training, and experience
- minimum of 3 years of experience in customer service or administrative support position
- ability to obtain an Oklahoma Notary seal
- excellent verbal and written communication skills
- excellent interpersonal and customer service skills
- proficient with Microsoft Office Suite or related software
- experience working with older adults or in a healthcare setting preferred
- strong analytical and problem-solving skills
- ability to function well in high-paced and stressful environments
Job Duties
- Schedule both IL and HC concierge desks to ensure adequate coverage Monday through Sunday 8am-8pm
- step in and cover vacant shifts in case of callouts
- cover both IL and HC concierge lunch and breaks Monday through Friday
- coordinate with security for weekend lunch and break coverage
- manage guest suite reservations including booking, check-in, and check-out processes
- communicate daily with the concierge team to confirm updated bookings
- manage transportation requests submitted to IL and HC concierge desks
- manage resident absence submissions submitted to IL and HC concierge desks
- update and develop team Standard Operating Procedures to remain current with modern technologies and efficiencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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