Lead Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
Paid Time Off
401k Retirement Plan
Employee assistance program
Tuition Reimbursement
Employee Referral Bonus
Resident referral bonus

Job Description

Monarch Communities and Brandywine Senior Living is a well-established and respected organization specializing in senior living and care. They focus on providing outstanding services and an enriching environment for residents, ensuring their comfort, safety, and overall well-being. As a leader in the senior living industry, they emphasize compassionate, personalized care and community engagement to enhance the quality of life for seniors. The organization offers a variety of employment opportunities within a supportive workplace culture that values diversity, inclusion, and professional growth. Monarch Communities and Brandywine Senior Living comply with all applicable federal, state, and local laws, ensuring a respectful and... Show More

Job Requirements

  • High school diploma or equivalent
  • experience working with senior population preferred
  • proficiency in Microsoft Office including Windows, Outlook, and Excel
  • excellent interpersonal and communication skills
  • ability to multitask and manage priorities effectively
  • strong organizational skills
  • commitment to maintaining confidentiality
  • ability to work collaboratively in a team environment
  • availability to participate in scheduled in-service training
  • compliance with all federal, state, and local regulations
  • reliable attendance and punctuality

Job Qualifications

  • High school diploma preferred
  • strong interpersonal skills and capable of relating to a variety of people and personalities
  • experience working with the senior population
  • proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Job Duties

  • Schedules Concierge Team Members to ensure appropriate front desk coverage
  • assigns daily tasks and ensure completion of tasks
  • assists the Business Office Manager and Executive Director with special projects as needed
  • ensures appropriate office supplies are on hand
  • coordinates maintenance of all office equipment
  • answers and screens all incoming calls in a courteous and professional manner
  • receives and processes mail for the community
  • maintains and updates log of emergency phone numbers and resident emergency face sheets
  • monitors security alarms, resident emergency call system, and front door security
  • orders and maintains appropriate office supplies
  • assists credit card users with maintaining and posting receipts and charge reconciliation
  • assists the Business Office Manager in administrative tasks such as posting ancillary charges for residents and processing billing statements
  • assists department managers in HR clerical tasks including coordinating and scheduling interviews, verifying references, processing pre-hire packets, ordering badges and uniforms
  • participates in and attends all in-service training as scheduled
  • ensures compliance with all federal, state, and local regulations and community policies
  • performs other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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