Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.15 - $25.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a leading provider of senior living services, dedicated to enhancing the quality of life for seniors through compassionate care and exceptional service. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise Senior Living fosters a supportive and engaging work environment that emphasizes respect, teamwork, and personal growth. The company operates vibrant and welcoming communities tailored to meet the diverse needs of seniors, offering a range of care options and amenities that promote health, happiness, and social engagement.
At Sunrise Senior Living, the core mission revolves around the sacred value of human... Show More
At Sunrise Senior Living, the core mission revolves around the sacred value of human... Show More
Job Requirements
- High school degree/GED
- proven customer service experience
- experience in customer service leadership
- proficiency with Microsoft Office and Sunrise software
- capacity to learn new applications
- understanding of safety regulations and procedures
- ability to pass drug and health tests as required
- must comply with COVID-19 and Influenza vaccination policies in accordance with laws
- valid driver’s agreement for those operating Sunrise vehicles
Job Qualifications
- High school degree/GED
- proven customer service experience and skills
- experience in leading direct reports in customer service
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- knowledge of safety procedures and protocols
- effective communication skills
- good organizational, time management, and follow through skills
- good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information and communicate messages to the intended recipient
- offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as hairdresser and transportation
- send get well cards to residents in the hospital
- order Memory Flower for any residents that have passed away
- send sympathy cards to families and/or responsible parties as needed
- order guest meals for resident and family for day of move-in
- create and maintain marketing and move-in packet inventory as needed
- support the Director of Sales by taking initial inquiry calls with potential families and residents and building interest in Sunrise Senior Living
- manage the All Hands on Deck Document and ensure inquiries receive a good response
- take pictures of new residents and upload
- review new Resident Files
- update community disclosure statement annually or as needed
- update community guidelines
- order flowers and name plates for new residents prior to move-in
- perform other administrative duties pertaining to the resident move-in process including ordering move-in kits
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn and snacks are available, maintain and clean the popcorn machine daily, restock as necessary
- keep music playing throughout the day
- ensure team member coverage at the front desk when stepping away
- partner with community team to ensure compliance with occupational health and safety requirements, promote Risk Management programs and policies and adhere to safety rules and regulations
- practice safety procedures including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- maintain Resident Roster, Team Member Roster and current work schedules for emergency procedures
- champion Safe Leaving Program and Procedures ensuring safety of residents
- respond to emergencies per policies and procedures
- ensure guests and residents sign in and out appropriately
- maintain high-risk elopement list with photographs
- maintain heightened awareness of entry and exit of residents
- manage resident sign in/out verifying all go out and return
- update resident phone list and roster daily
- prepare meal tickets and tally meal count sheets
- collect meal ticket money and process according to procedures
- organize and distribute mail
- manage mailing, postage and FedEx needs
- collect and distribute newspapers
- post Daily Menu and Daily Activities Calendar
- Assist HR Designee with recruitment including data entry
- manage monthly Learning Channel reports
- monitor and order office supplies
- track and disperse paychecks
- manage Long Term Care Insurance requirements
- maintain resident records pertaining to Long Term Care
- create New Vendor forms in PeopleSoft
- manage community calendar including training and appreciation events
- support Townhall administrative duties
- schedule appointments for MD and Salon
- manage Concierge schedule
- manage call outs and fill shifts as needed
- participate actively as a team member committed to team goals
- demonstrate Team Member Credo in daily interactions
- commit to serving residents and guests through Principles of Service
- contribute to engagement programs and surveys
- attend regular meetings including Town Hall and Department Team Meetings
- maintain compliance with required training and safety standards
- manage performance of direct reports
- lead and create agenda for monthly Concierge meetings
- perform other assigned duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant and hotel hiring made simple with OysterLink.
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