Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee Discounts
Season pass
Job Description
Sundance Mountain Resort is a premier mountain destination known for its breathtaking natural beauty, exceptional guest services, and commitment to environmental stewardship. Located in a stunning mountain setting, Sundance Mountain Resort offers guests a unique blend of outdoor adventure, artistic inspiration, and luxurious accommodations. The resort focuses on creating memorable and personalized experiences for visitors by combining world-class amenities with a warm and welcoming atmosphere. With a strong emphasis on sustainability and land preservation, the resort attracts guests who appreciate both nature and comfort, making it a sought-after destination year-round. The resort's dedication to excellence is reflected in its attentive... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months to 1 year of related experience in guest services or hospitality
- Availability to work weekends and holidays
- Strong communication and interpersonal skills
- Ability to lift up to 50 lbs regularly and 100 lbs occasionally
- Ability to sit, stand, and walk for extended periods
- Must be 21 years of age or older
Job Qualifications
- High school diploma or equivalent required
- College coursework or certification in hospitality preferred
- Minimum of 6 months to 1 year of related experience in guest services, hospitality, or concierge roles
- Proficiency in Microsoft Office, email, spreadsheets, and internet research
- Experience with Stay N Touch, Fare harbor, Tock, and 2-way radios strongly preferred
- Must be 21 years of age or older
- Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
- Ability to sit, stand, walk, talk, hear, and use hands for extended periods
- Strong attention to detail, multitasking, and follow-through in a dynamic environment
Job Duties
- Lead, train, and support the Concierge team to uphold exceptional service standards
- Serve as a liaison with external vendors and ensure accurate invoicing, payments, and commission tracking
- Guide guests with pre-arrival communications, activity reservations, transportation coordination, and dining bookings
- Manage guest itineraries and ensure seamless communication before, during, and after their stay
- Collaborate with the Front Desk team, Bell Captain, and Food & Beverage on logistics for high-occupancy days
- Oversee seasonal offerings and guest programming such as Holiday Happenings
- Maintain guest amenity programs and manage the ordering and distribution of collateral materials
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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