Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Performance based bonus
Career growth opportunities
Leadership development
Inclusive culture
competitive compensation
Stable full-time schedule
Job Description
Related Management Company (RMC) is a leading subsidiary of Related Companies, a premier owner and operator of real estate properties across the United States, including Washington, D.C. Renowned for managing hundreds of properties spanning workforce, market-rate, and luxury housing sectors, RMC stands at the forefront of innovation in sustainable urban living with many developments achieving LEED Silver certification or higher. The company's commitment to exceptional service, innovative design, and vibrant community development is integral to its success. With a strong culture founded on bold thinking, entrepreneurial spirit, and internal mobility, RMC offers significant opportunities for career growth, leadership development, and... Show More
Job Requirements
- High school diploma or equivalent
- experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- ability to lift to 50 lbs and stand for long periods
- comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- excellent communication and interpersonal skills
- ability to maintain professionalism under pressure
- reliable and punctual work ethic
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- ability to lift to 50 lbs and stand for long periods
- high school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- announce visitors and manage deliveries with care
- keep the lobby calm, clean, and inviting
- support leasing tours and resident events with a polished front desk presence
- conduct lobby checks for lighting, music, scent, and overall atmosphere
- monitor building camera systems and logs
- track vendor and contractor activity and follow access procedures
- respond to safety or privacy concerns calmly and appropriately
- log and organize packages and deliveries using digital tools
- track service requests and amenity bookings
- support the package room and inventory systems
- manage visitor logs and help maintain accurate resident preferences
- prepare elevators and common areas for scheduled moves
- notify the Resident Manager of unscheduled move-ins/outs
- ensure smooth transitions with clear communication
- welcome prospective residents and alert the leasing team
- share branded materials and collect contact information
- maintain a composed and helpful presence
- offer local tips, help with events, and maintain bulletin boards
- remember and act on resident preferences to personalize service
- be a trusted connector in the community
- follow all emergency procedures and stay calm under pressure
- step in to solve service issues when possible, and escalate as needed
- follow up with residents to ensure satisfaction
- keep the front desk clean and organized
- join daily huddles and team updates
- model professionalism and emotional intelligence
- take on special assignments when asked
- coordinate third party concierge coverage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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