Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
PTO (Paid Time Off)
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k with employer match
Life insurance
Short and Long-Term Disability
Referral bonuses
Tuition Reimbursement
Employee assistance program
Job Description
The Lakes at Woodhaven Village is a senior living community dedicated to enriching the lives of its residents through compassionate care and unwavering support. As a respected part of Grace Management, Inc., The Lakes at Woodhaven Village focuses on creating exceptional living experiences in a welcoming, family-like atmosphere. The community nurtures a sense of belonging and strives to provide an environment where residents feel valued, cared for, and supported every day. Being a part of this organization means contributing to a mission that prioritizes empathy, excellence, and a positive impact on residents' quality of life.
The role of Customer Experien... Show More
The role of Customer Experien... Show More
Job Requirements
- High school diploma or GED at a minimum
- Experience in general office procedures, computers
- Windows, Word, Excel, Office, Outlook, Internet-based programs, emailing, scanning, and general office equipment
- Ability to communicate by speaking, seeing, and hearing sufficient to serve the residents
- Professional and neat appearance and presentation
- Adherence to the dress code and good personal hygiene
- One year of office or hospitality experience preferred
- Good grammatical and writing skills
- Ability to read, write, and speak English
- Must have excellent customer service and interpersonal skills
- Be free of communicable disease
- Completion of drug testing and criminal record background check upon hire and upon request of supervisor
- Ability to bend, stand, lift, stoop, sit, walk, stretch, and lift or carry up to 40 pounds
- Adherence to and carry out all policies and procedures
- Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel
Job Qualifications
- High school diploma or GED at a minimum
- Experience in general office procedures, computers
- Windows, Word, Excel, Office, Outlook, Internet-based programs, emailing, scanning, and general office equipment
- Professional and neat appearance and presentation
- Good grammatical and writing skills
- Proficient with email process and etiquette
- Ability to read, write, and speak English
- Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents
- One year of office or hospitality experience preferred
Job Duties
- Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
- Receive visitors, having them sign registers, and routing them as appropriate
- Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
- Assist the Wellness Director as needed with residents' doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
- Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
- Receive and distribute mail as needed
- Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
- Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointments, and calling vendors, as requested by supervisor
- Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
- Assist with recruitment activities by placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
- Maintain inventories of supplies
- Assist in ordering supplies approved by the supervisor
- Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
- Performs other related duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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