Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned company dedicated to providing exceptional senior care services and fostering an environment where residents can live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, this reputable company combines compassionate care with professional excellence, making Sunrise Senior Living a unique and fulfilling workplace. At Sunrise, team members are more than employees; they are passionate contributors to a mission that values the sacredness of human life and the positive impact of meaningful relationships among residents, their families, and colleagues.
Sunrise at Mount Vernon is currently seeking a dedica... Show More
Sunrise at Mount Vernon is currently seeking a dedica... Show More
Job Requirements
- High School degree/GED
- Proven customer service experience and skills
- Experience in leading direct reports in customer service
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Ability to perform safety and regulatory compliance duties if driving a Sunrise vehicle
- Effective communication skills
- Strong organizational and multitasking abilities
- Commitment to upholding community safety protocols
- Ability to manage multiple priorities simultaneously
Job Qualifications
- High School degree/GED
- Proven customer service experience and skills
- Experience in leading direct reports in customer service
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Understanding of safety and regulatory compliance related to driving Sunrise vehicles if applicable
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encouraging and building interest in Sunrise Senior Living
- Manage the All Hands on Deck Document, complete daily, and ensure inquiries get a good response
- Take pictures of new residents, and upload
- Review new Resident Files
- Update Community Disclosure statement annually or as needed
- Update Community Guidelines
- Order flowers and name plates for new residents prior to move in
- Perform other administrative duties pertaining to the resident move-in process, including ordering move-in kits
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete above duties
- Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards
- Respond to emergencies as indicated in Sunrise’s policies and procedures
- Responsible for all guests and residents to appropriately sign themselves in and out at all times
- Maintain a high-risk elopement list with photograph at front desk
- Heightened awareness of the entry and exit of all residents
- Manage resident Sign in/out, verifying all go out and return
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and account for and process money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Manage all mailing, postage and FedEx needs of the community
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board, along with Daily Activities Calendar
- Assist the HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties as assigned
- Manage monthly Learning Channel reports, supporting leaders with team members learning status
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Manage Long Term Care Insurance monthly requirements
- Maintain resident records as they pertain to Long Term Care
- Create New Vendor forms in PeopleSoft
- Manage community Calendar, creating monthly calendar of training, TM Appreciation, send Outlook reminders to drive community engagement
- Support administrative duties for month Townhall meetings
- Manage and schedule upcoming appointments for MD’s, Salon
- Manage the Concierge Schedule
- Manage the call outs for the department and fill shift as needed
- Participate actively as a member of a team and committed to working toward team goals
- Demonstrate in daily interactions with others Team Member Credo
- Commit to serving residents and guests through Principles of Service
- Contribute in the overall engagement programs and processes including participating in team member engagement survey and engagement improvement planning workshops
- Attend regular meetings
- Town Hall, Department Team Meetings, Cross Over, and others as directed by Supervisor/Department Coordinator
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities
- Perform other duties as assigned
- Manages all aspect of direct reports performance
- Lead and create agenda for monthly Concierge meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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