Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Paid vacation
sick leave
Holidays
401(k) with Company Match
Educational Reimbursement
Life insurance
Job Description
AMS is the fastest growing homeowner association (HOA) management company in the Pacific Northwest. Known for its dynamic growth and commitment to excellence, AMS provides comprehensive HOA management services designed to support communities in maintaining their property values, enhancing resident satisfaction, and ensuring smooth operational management. The company values personal and professional growth, fostering an environment where employees are empowered to advance their careers while contributing to a vibrant and supportive organizational culture. AMS places great emphasis on creating a fresh and innovative workplace with ample opportunities to learn the intricacies of HOA management. With a supportive office culture that... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or concierge role preferred
- ability to work Wednesday through Sunday, 7:00 am to 3:00 pm
- effective verbal and written communication skills
- proficiency with building management software and technology
- strong organizational abilities
- ability to respond appropriately to emergency situations
- professional demeanor and appearance
- capacity to handle confidential information
- teamwork orientation
Job Qualifications
- High school diploma or equivalent
- experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to handle multiple tasks and work under pressure
- proficiency with computer systems and building management software
- attention to detail and organizational skills
- ability to maintain confidentiality
- problem-solving skills
- teamwork and collaboration abilities
Job Duties
- Greet all residents and direct all visitors, contractors, and vendors in the building
- confirm homeowner appointments before permitting entry
- respond promptly and professionally to phone calls, emails, and voicemails
- deliver communications to residents using the BuildingLink system
- provide concierge services including package and dry cleaning receiving, building access assistance, transportation reservations, and service recommendations
- handle complaints or grievances and escalate to property manager as necessary
- maintain a clean and organized front desk and lobby
- manage BuildingLink/KeyLink system including reservations, emails, calendar, package inventory, and front desk instructions
- communicate effectively with management, maintenance, concierge staff, residents, visitors, real estate agents, security, vendors, and contractors
- manage the concierge desk throughout the shift
- support Community Manager and Maintenance Supervisor with tasks and projects
- respond to security and emergency situations per building instructions
- monitor security cameras and follow up as needed
- respond to building emergencies as trained
- gain full working knowledge of building rules and regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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