Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement Plan
Employee wellness programs
Job Description
City Winery is a pioneering establishment that uniquely combines the art of winemaking with live music and culinary excellence. Since its founding in 2008 by music industry visionary Michael Dorf, City Winery has become a renowned brand that delivers an unparalleled cultural and sensory experience to its guests. This vibrant venue offers a dynamic fusion of an operational winery, intimate concert settings, gourmet dining, food and wine classes, and private events configured to meet diverse needs. Located in the heart of urban centers, City Winery brings the refined ambiance of wine country right into the city's bustling life, offering a... Show More
Job Requirements
- Minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred and/or equivalent relevant experience
- Exceptional hospitality and guest service skills
- Polished presentation
- Proficient typing and computer skills
- Aptitude in resolving issues with a customer-focused orientation
- Effective communication skills both written and verbal
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- Must be able to sit for extended periods of time
- stand and walk regularly
- occasionally lifting and carrying up to 50 pounds when needed
Job Qualifications
- Minimum 1-year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred and/or equivalent relevant experience
- Exceptional hospitality and guest service skills
- Polished presentation
- Proficient typing and computer skills
- Aptitude in resolving issues with a customer-focused orientation
- Effective communication skills both written and verbal
- Ability to work both independently and in a team environment
Job Duties
- Actively participate in daily box office operations and administrative tasks associated with guest relations
- Assist in coordination of box office tasks including placement of ushers and box office staff
- Presence during seating on the floor to help address issues as needed
- Handle email, phone and in-person responses for accuracy, completion, and approved hospitality format
- Greet all guests and answer phones in a warm and professional manner, offering them a welcoming environment where their needs are anticipated
- Handle in-person ticket sales during box office hours
- Troubleshoot and support guest purchases and transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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