Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee Discounts
Season pass
Job Description
Sundance Mountain Resort is a renowned luxury destination nestled in the picturesque mountains of Utah, known for its breathtaking natural beauty, world-class amenities, and commitment to sustainable tourism. The resort offers guests an exceptional mountain experience, combining outdoor adventure with luxurious accommodations, fine dining, and cultural enrichment. Renowned for its unique blend of rustic charm and upscale elegance, Sundance Mountain Resort attracts travelers seeking both relaxation and exhilarating mountain activities throughout the year. With a strong dedication to environmental stewardship and land preservation, the resort is not only a leader in hospitality but also a model for sustainable resort operations... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months to 1 year experience in guest services, hospitality, or concierge roles
- Must be 21 years of age or older
- Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
- Ability to sit, stand, walk, talk, hear, and use hands for extended periods
- Strong attention to detail and multitasking skills
- Proficiency in Microsoft Office and internet research
- Availability for variable shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent required
- College coursework or certification in hospitality preferred
- Minimum of 6 months to 1 year of related experience in guest services, hospitality, or concierge roles
- Proficiency in Microsoft Office, email, spreadsheets, and internet research
- Experience with Stay N Touch, Fareharbor, Tock, and 2-way radios strongly preferred
- Must be 21 years of age or older
- Strong attention to detail, multitasking, and follow-through in a dynamic environment
Job Duties
- Lead, train, and support the Concierge team to uphold exceptional service standards
- Serve as a liaison with external vendors and ensure accurate invoicing, payments, and commission tracking
- Guide guests with pre-arrival communications, activity reservations, transportation coordination, and dining bookings
- Manage guest itineraries and ensure seamless communication before, during, and after their stay
- Collaborate with the Front Desk team, Bell Captain, and Food & Beverage on logistics for high-occupancy days
- Oversee seasonal offerings and guest programming such as Holiday Happenings
- Maintain guest amenity programs and manage the ordering and distribution of collateral materials
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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