Sundance Resort

Lead Concierge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee Discounts
Season pass

Job Description

Sundance Mountain Resort is a renowned mountain resort known for its breathtaking scenery, exceptional guest service, and commitment to environmental stewardship. Nestled in the majestic mountains, Sundance offers guests a unique blend of rustic charm and luxury amenities, creating an unforgettable vacation experience. The resort prides itself on its dedication to preserving the natural beauty and cultural heritage of the area, while continuously innovating to enhance guest satisfaction and service excellence. As a full-time year-round employer, Sundance Mountain Resort fosters a collaborative and dynamic work environment that values guest relations, teamwork, and community engagement. The resort offers competitive compensation packages... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum 6 months to 1 year of related experience
  • proficiency in Microsoft Office and internet research
  • experience with Stay N Touch, Fare harbor, Tock, and 2-way radios
  • must be 21 years of age or older
  • ability to lift up to 50 lbs. regularly and up to 100 lbs. occasionally
  • availability to work weekends and holidays
  • ability to sit, stand, walk, talk, hear, and use hands for extended periods
  • strong attention to detail and multitasking skills

Job Qualifications

  • High school diploma or equivalent required
  • college coursework or certification in hospitality preferred
  • minimum of 6 months to 1 year of related experience in guest services, hospitality, or concierge roles
  • proficiency in Microsoft Office, email, spreadsheets, and internet research
  • experience with Stay N Touch, Fare harbor, Tock, and 2-way radios strongly preferred
  • must be 21 years of age or older
  • ability to lift up to 50 lbs. regularly and up to 100 lbs. occasionally
  • ability to sit, stand, walk, talk, hear, and use hands for extended periods
  • strong attention to detail, multitasking, and follow-through in a dynamic environment

Job Duties

  • Lead, train, and support the Concierge team to uphold exceptional service standards
  • serve as a liaison with external vendors and ensure accurate invoicing, payments, and commission tracking
  • guide guests with pre-arrival communications, activity reservations, transportation coordination, and dining bookings
  • manage guest itineraries and ensure seamless communication before, during, and after their stay
  • collaborate with the Front Desk team, Bell Captain, and Food & Beverage on logistics for high-occupancy days
  • oversee seasonal offerings and guest programming such as Holiday Happenings
  • maintain guest amenity programs and manage the ordering and distribution of collateral materials

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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