Lead Cashier I

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Flexible Schedule

Retirement Plan

Career development opportunities

Job Description

Coach is a globally recognized luxury fashion brand known for its high-quality handbags, accessories, and apparel. Established with a commitment to craftsmanship, innovation, and timeless design, Coach has cultivated a loyal customer base and a reputation for delivering exceptional products and service. Located in Hanover, MD, the Coach store operates as a premier retail destination that combines elegance with a customer-centric approach, aiming to provide every visitor with an outstanding shopping experience. As an established player in the retail fashion industry, Coach emphasizes values such as integrity, collaboration, and continuous learning to maintain its position in a competitive marketplace.
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Job Requirements

High school diploma or equivalent
1-3 years of cashier experience in luxury retail service environment preferred
Knowledge of cash register systems
Basic computer skills including ability to use iPad, laptop, Mobile POS and Internet
Ability to work flexible schedule including nights, weekends and holidays
Strong interpersonal and communication skills
Ability to maintain professionalism and composure under pressure
Ability to handle customer concerns and escalate issues to management
Knowledge of store policies and procedures
Commitment to high level of personal and professional integrity

Job Qualifications

1-3 years of previous cashier experience in a luxury retail service environment preferred
Possesses current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent
College degree preferred
Knowledge of cash register systems
Basic computer skills including the ability to use iPad/laptop, Mobile POS and Internet
Ability to work a flexible schedule to meet the needs of the business including nights, weekends, busy seasons and high retail traffic days
Strong communication and interpersonal skills
Ability to handle customer concerns and answer their questions appropriately
Ability to partner with management on customer issues appropriately
Ability to multitask and prioritize
Ability to adapt to each customer and their needs and style

Job Duties

Creating a lasting impression
Greeting the customer with a smile and eye contact and offering your name
Interacting genuinely and naturally with the customer
Act as an ambassador to the Insider Program
Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line
Reading cues and determine customer’s needs
Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
Perform cashier end of shift audits in partnership with store management
Verify/approve/complete return process in accordance with policy
Ensure repairs are processed in accordance with policy in partnership with management
Ensure all damaged/scrap returns are labeled and ticketed in partnership with management
Assist in training and development of Cashiers in partnership with management
Monitor and report any equipment issues to management
Maintaining SKU integrity
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add-ons and selling gift cards
Maintaining media and cash accurately and in compliance with policy
Delivering product purchases to the customer appropriately

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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