Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.91 - $22.40
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Paid holidays
Job Description
The City of Denton is a dynamic and forward-thinking local government entity dedicated to enhancing the quality of life for its residents through exceptional public services and community engagement. Known for its commitment to inclusivity, collaboration, service orientation, strategic focus, and fiscal responsibility, the City of Denton maintains high standards across all departments to ensure a safe, welcoming, and well-managed environment for both employees and the public. Located in Texas, the city boasts a diverse population and a wide range of community programs that foster growth, safety, and recreation. The City of Denton prides itself on its adherence to fair... Show More
Job Requirements
- Must be at least seventeen years of age
- must have and maintain a valid Class C Driver's License and state-required automobile liability insurance within 90 days of hire
- must pass a drug test, criminal history background check, and social security number verification
- must acquire job specific certifications as determined by program
- must have or obtain Red Cross or American Heart Association Adult CPR, AED and First Aid Certification within designated timeframe
- must complete City of Denton Cash Handling Training within designated timeframe
- must be able to work a rotating schedule seven days per week including weekends and holidays
- must be able to work overtime or outside normal business hours
- must be able to work designated summer seasonal program schedule
- must be able to work citywide special events
- must be available for required position trainings
- ability to lift up to 20 pounds
- ability to stand and sit for prolonged periods
- willingness to work in indoor and outdoor environments with exposure to inclement weather and noise
- ability to maintain emotional control under stress
Job Qualifications
- Two years experience in high volume cash handling, customer service, or related field
- three months of supervisory experience in customer service
- Red Cross or American Heart Association Adult CPR, AED and First Aid Certification
- knowledge of applicable Federal and State laws regarding Parks and Recreation
- skill in problem solving and decision making
- proficiency with Microsoft Office 365 and other software systems
- ability to provide exceptional service to internal and external customers
- interpersonal skills including tact, patience, and courtesy
- basic mathematical and cash handling skills
- ability to balance cash drawers
- strong leadership and motivational skills
- capability to work independently and manage multiple tasks
- effective oral and written communication skills
- ability to adapt to changing environments and maintain confidentiality
- ability to develop, interpret, and apply operational rules, policies, and procedures
- ability to prepare and maintain reports
Job Duties
- Supervises assigned staff
- perform administrative duties at the front desk including providing phone, electronic and face-to-face support to customers
- book parties and rentals
- prepare reports
- reconcile all cashier deposits, count and verify the change fund, and balance cash drawers at the end of each shift
- respond to and resolve customer issues and requests courteously and professionally
- notify leadership if unable to resolve concerns
- complete deposits and perform cash handling responsibilities including opening and closing procedures for guest service staff
- assist manager with scheduling staff and monitoring facility staff operating costs
- assist with maintaining cleanliness and organization of all admissions areas including entryway, front desk, and admissions office
- serve as a cashier as needed
- assist with selection, training, supervising, and evaluating staff
- recommend assignment changes, retention, discipline, and dismissal
- perform other duties as assigned
- follow established safety procedures and promptly report unsafe conditions
- maintain emotional control under stress and work with frequent interruptions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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