Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Fuel discount
nation-wide medical plan
Dental
Vision
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay
Job Description
Pilot Company is a premier network of travel centers that stands as an industry leader with a strong presence across North America. Proudly operating over 750 retail and fueling locations in 44 states and six Canadian provinces, it employs more than 30,000 dedicated team members working collectively to serve the transit and travel needs of millions. Established in 1958 by Jim A. Haslam II, Pilot Company has grown significantly under the leadership of CEO Adam Wright, maintaining the foundational values of a people-first culture and a commitment to community enhancement and support. The company's operations extend beyond retail and fueling... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or retail preferred
- ability to lead a small team
- excellent communication skills
- reliable and punctual
- ability to work flexible hours including weekends
- knowledge of company policies
- ability to handle cash transactions accurately
- ability to resolve conflicts
- ability to maintain cleanliness and organization
- basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- experience in customer service or retail environments preferred
- prior experience leading or supervising a team is an advantage
- strong communication and interpersonal skills
- ability to handle cash and process transactions accurately
- knowledge of sales techniques
- problem-solving skills to address guest complaints and team conflicts
- ability to maintain organization and cleanliness
- basic computer skills for reporting
- commitment to uphold company policies and procedures
Job Duties
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- complete end-of-shift reports and close out procedures
- follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- maintain an organized and clean work area
- use suggested selling methods to promote and sell products
- ensure quality service is delivered to every guest
- handle guest complaints and issues by following company processes and guidelines
- resolve team member conflict
- and communicate issues to management
- determine break schedules and team member placement during shift
- assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
- model behaviors that support the company’s common purpose
- ensure guests and team members are supported at the highest level
- ensure all activities are in compliance with rules, regulations, policies, and procedures
- complete other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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