Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $29.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
wellness programs
Job Description
SH Hotels & Resorts is a distinguished luxury hotel brand management company that prides itself on creating extraordinary experiences through thoughtful service and an unwavering respect for nature. Founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group, SH Hotels & Resorts has established a reputation for excellence within the hospitality industry. The company operates with a mission-driven philosophy that prioritizes the well-being of its team members, guests, community, and environment. Its culture is characterized by care, thoughtfulness, and delivering good-natured, informed, and perfectly executed service designed to evoke a deep sense of... Show More
Job Requirements
- Passionate about guest service
- Minimum one year of similar work experience
- Experience in concierge operations
- Team player and hardworking
- Detail oriented
- Flexible to meet demands of 24-hour operation
- Post-secondary diploma or degree is a plus
Job Qualifications
- Minimum of one year of relevant guest service experience
- Experience in concierge operations
- Strong communication and interpersonal skills
- Detail oriented with excellent organizational skills
- Ability to work collaboratively in a team environment
- Flexibility to work a 24-hour operational schedule
- Post-secondary diploma or degree considered a plus
Job Duties
- Coordinate logistics of guest stays including spa services, dinner reservations, and transportation
- Anticipate and fulfill guest needs promptly and efficiently
- Maintain seamless communication with guests and internal teams
- Oversee guest services from pre-arrival to departure
- Manage scheduling and timing of guest activities and services
- Collaborate with hotel departments to ensure exceptional service delivery
- Uphold the brand standards and hospitality culture consistently
Job Location
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